Inbound Call Support (International )

Allegis Group; Bengaluru; On-site; INR 502,000 - 725,000; Full time

Job summary

Allegis Group is seeking a Pharmacy Patient Care Coordinator for US Healthcare Voice Process in Bengaluru, Karnataka. The role requires 2+ years of US healthcare voice process experience and involves handling high-volume inbound calls from patients, providers, pharmacies and payers.

This 6-8 month contract is based at Manyata Tech Park, Bangalore, with night shifts (5:30 PM–2:00 AM IST). Work mode is 5 days in-office. Immediate joiners preferred; inbound international experience is an advantage.

Qualifications

• Excellent verbal and written English communication skills with a neutral accent.
• Strong listening, probing, and problem-solving abilities.
• Proficiency in CRM tools, MS Office, and pharmacy management systems preferred.

Responsibilities

• Handle high-volume inbound calls from patients, providers, pharmacies, and payers.
• Coordinate medication shipments, refill reminders, and patient support activities.
• Verify and document patient information accurately in pharmacy systems.
• Address customer inquiries related to prescriptions, benefits, and treatment support.
• Ensure compliance with HIPAA and healthcare documentation standards.

Skills

English communication

Active listening

Problem solving

CRM tools familiarity

MS Office

Pharmacy systems

Tools

CRM software

Pharmacy management systems

MS Office

Job description

Role: Pharmacy Patient Care Coordinator(US Healthcare Voice Process)Experience: 2+ years

Location: Bengaluru, Karnataka

Employment Type: 6-8 Month Contract extendable on the base of your performance

Payroll: Allegis Group

Location: Manyata Tech Park, Bangalore

Shift: Night Shift 5:30 PM to 2:00 AM IST/6:30 PM to 3:00 AM

Work Mode: 5 days' work from Office

Key Responsibilities:

• Handle high-volume inbound calls from patients, providers, pharmacies, and payers.
• Coordinate medication shipments, refill reminders, and patient support activities.
• Verify and document patient information accurately in pharmacy systems.
• Address customer inquiries related to prescriptions, benefits, and treatment support.
• Ensure compliance with HIPAA and healthcare documentation standards.

Requirements:

• Minimum 2+ years of US Healthcare Voice Process experience.
• Experience in Patient Access, Pharmacy Support, Benefits Verification, Prior Authorization, PAP, or Reimbursement programs.
• Excellent verbal and written English communication skills with a neutral accent.
• Strong listening, probing, and problem-solving abilities.
• Ability to work in a fast-paced, high-volume inbound call environment.
• Proficiency in CRM tools, MS Office, and pharmacy management systems preferred.

Immediate Joiners Preferred.

Any Inbound International exp. required.

Strong communication skills and US healthcare domain experience are preferred