Fresher - Voice Process Executive - US Shift

HCL Technologies Limited; Chennai; On-site; INR 250,000 - 350,000; Full time

Job summary

HCL Technologies Limited in Chennai is seeking a diligent fresher to join our RCM Customer Service team as Voice/Semi Voice/Non Voice executive. You will work with healthcare providers to ensure accurate and timely reimbursements and adapt to US shift timings.

Key duties include making outbound calls, following up on claims, resolving denied or underpaid claims, and maintaining precise records. Strong communication, data entry, and multitasking skills are essential for success.

Qualifications

• Fresher candidates only; no prior work experience required.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in data handling.
• Willing to work in US shifts.
• Experience in healthcare domain is a plus.

Responsibilities

• Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
• Investigate and resolve issues with denied or underpaid claims.
• Maintain accurate records of all communications and transactions.
• Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
• Update account-wise customer interactions daily.
• Achieve critical performance targets.
• Ensure efficiency in line with performance targets and process guidelines.
• Identify problems and document business requirements using industry knowledge and tools.
• Follow client process workflows and HCL policy guidelines

Skills

Verbal communication

Written communication

Active listening

Data entry

Typing speed

Multitasking

Process improvement

Analytical skills

Decision making

Job description

Job Summary

We are looking for a diligent and enthusiastic fresher to join our team as an RCM Customer Service Executive Voice/Semi Voice/Non Voice. This role involves working closely with healthcare providers to ensure accurate and timely reimbursement for services rendered. The ideal candidate will have strong communication skills and a keen eye for detail. Willing to work in US Shifts.

LONGDESCRIPTION section. 2 of 6.

Key Responsibilities

• Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
• Investigate and resolve issues with denied or underpaid claims.
• Maintain accurate records of all communications and transactions.
• Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
• Update account-wise customer interactions daily.
• Achieve critical performance targets.
• Ensure efficiency in line with performance targets and process guidelines.
• Identify problems and document business requirements using industry knowledge and tools.

Follow client process workflows and HCL policy guidelines

Skill Requirements

• Strong verbal and written communication skills
• Focus on delivering a positive customer experience
• Should possess active listening skills
• Good data entry & typing skills
• Ability to multitask.
• Ability to contribute to the process through improvement ideas.
• Analytical and problem-solving skills on the process.
• To use sound judgment and take decisions.