Remote Customer Support Representative – Any Form Of US Healthcare Experience Is A Must (Voice Support)

Virtual Lab Tech; India; Remote; INR 187,000 - 253,000; Full time

Job summary

Virtual Lab Tech is seeking a Customer Support Representative to assist a US healthcare client. The role involves handling patient and provider interactions via voice and non-voice channels while adhering to HIPAA and privacy standards.

You will work night shifts aligned with US business hours (6:00 PM to 6:00 AM IST) from a remote home office in India, with a Windows 11 laptop and a second monitor. Strong English and privacy compliance are essential.

Qualifications

• Fluent English in spoken and written form.
• Prior HIPAA knowledge is a plus.
• Willing to work night shifts (6 PM – 6 AM IST).
• Must have own Windows 11 laptop and extra monitor.
• High-speed, stable internet connection.
• Quiet and professional work-from-home setup.

Responsibilities

• Handle inbound/outbound customer interactions (calls).
• Provide accurate information related to appointments, billing, insurance, or general healthcare queries.
• Verify customer identity before sharing any information.
• Document interactions clearly in the system.
• Escalate issues per defined processes when required.
• Maintain professional, empathetic, customer-focused approach.

Skills

Fluent English

HIPAA knowledge

Night shift

Windows 11 laptop

Stable internet

Quiet home office

Job description

**** FOLLOW OUR VIRTUAL LAB TECH PAGE ON LINKEDIN ****

About the Role

We are looking for Customer Support Representatives to support a US Healthcare client. This role involves handling patient or provider interactions through voice and/or non-voice channels while strictly following US healthcare compliance and privacy standards.

Work Schedule

Must be willing to work between 6:00 PM IST to 6:00 AM IST

Night shift aligned with US business hours

Payout

Voice Process: Rs 160 per hour

Key Responsibilities

• Prior Healthcare Claims experience is preferred!
• Handle inbound/outbound customer interactions (calls)
• Provide accurate information related to appointments, billing, insurance, or general healthcare queries
• Maintain strict compliance with HIPAA and data privacy standards
• Verify customer identity before sharing any information
• Document interactions clearly and accurately in the system
• Escalate issues as per defined processes when required
• Maintain a professional, empathetic, and customer-focused approach

Mandatory Requirements

• Fluency in spoken and written English
• Strong understanding of HIPAA compliance is a plus
• Willingness to work night shifts (Anywhere between 6 PM – 6 AM IST)
• Must have own Windows 11 laptop
• Additional monitor is required
• High-speed and stable internet connection
• Quiet and professional work-from-home setup

Preferred Qualifications

Prior experience in US Healthcare customer support

Understanding of US healthcare terminology (insurance, claims, copay, deductible, etc.)

Dual monitor setup (preferred, not mandatory)

Experience in healthcare voice or non-voice BPO processes

This is a remote work-from-home opportunity

Strict adherence to data security and confidentiality policies is required

Performance and compliance are closely monitored