Customer Support - Technical Voice Process

Sutherland; Chennai; On-site; INR 201,000 - 312,000; Full time

Job summary

Sutherland in Chennai, India is seeking a Support Associate – Voice to handle B2B customer queries from an office setting. The role requires clear English communication, a customer-first mindset, and the ability to document calls accurately.

The candidate will work in a rotational night shift and contribute to maintaining service levels. The ideal candidate should have 0.5–2 years of international voice process experience, basic Windows knowledge, and a high school diploma or equivalent.

Qualifications

• Excellent communication skills in English.
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• 6 months -2 yrs of international voice process.

Responsibilities

• Be the primary point of contact for our B2B customers through Voice.
• Provide timely, accurate, and professional support while maintaining SLAs.
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Skills

English communication

Customer service mindset

Email communication

Empathy

Time management

Independent work

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Job Description

As discussed yesterday, please find below the job description Amazon Ring Voice Process and do the needful.

Support Associate - Voice Chennai, India Full-time Company Description Sutherland is a global leader driving digital outcomes by combining advanced technologies with expertise in customer experience and business process transformation. By improving interactions and personalizing experiences, Sutherland helps clients build better customer relationships through its digital-first approach. Sutherland is now hiring dynamic individuals to join our team as Customer Support Associates. Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients? If this sounds like you, we want you on our team!

• Be the primary point of contact for our Business-to-Business customers through Voice.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and firstcontact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

• Excellent communication skills in English
• Strong customer service mindset with active email communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• High school diploma or equivalent and above.
• 6 months -2yrsof international voice process.

• Job Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
• Shift: Rotational Night Shift Work from Office.