Hiring For L1- International Technical Voice Process

Sutherland; Chennai; On-site; INR 300,000 - 400,000; Full time

Job summary

Sutherland in Chennai is hiring for an International Voice Process-Customer Support role. Immediate joiners with 6 months to 2 years of voice support experience and strong English communication are welcome; freshers also eligible.

Role involves handling inbound international calls, providing technical support, resolving issues, and maintaining records. Shift is night-based with 5 days work, cab facility up to 25 km, and location near Perungalathur.

Qualifications

• Experience in voice support with customer service focus.
• Strong spoken and written English communication.

Responsibilities

• Handle inbound international customer calls.
• Provide technical support and issue resolution.
• Deliver high-quality customer service.
• Maintain accurate customer interaction records.

Skills

Excellent English communication

Customer service oriented

Voice process experience

Job description

Job descriptionGreetings from Sutherland! We are hiring immediate joiners for the International Voice Process-Customer Support role. This opportunity is ideal for Experienced candidates who have minimum of 6months-2years experience in Complete Voice Support and passionate about customer service and have strong English communication skills.

Key Responsibilities:

• Handle inbound international customer calls
• Provide technical support and issue resolution
• Deliver high-quality customer service
• Maintain accurate customer interaction records

Eligibility Criteria:

• Looking for people who have minimum of 6 months-3 years of exp in complete voice support.
• Other domain experience will not be considered as a experience.
• Excellent verbal and written communication skills in English
• Good articulation and problem-solving skills
• Customer-focused attitude with a willingness to learn

Note: Freshers are also eligible to apply

Shift & Work Details:

• 5-day work week with rotational shifts, rotational offs. (WFO)
• Predominantly night shifts
• Two-way cab facility provided (up to 25 km radius based on shift timing)

Compensation CTC:

3.00LPA to 4LPA (varies based on candidates experience & their previous CTC)

Work Location:

Sutherland A1 Block, Ground Floor, Gateway Office Parks Perungalathur, Chennai Landmark: Opposite Perungalathur Railway Station

(Note: Looking for people who can join us by September 23rd)

Selection Process

1. 1. HR Interview
2. 2.SD Panel Interview
3. 3.Voice Assessment