International Non-Voice Process - Freshers

Sutherland; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Sutherland is hiring dynamic individuals for Customer Support Associates in a fast-paced global B2B environment. You will be the first point of contact via chat, delivering timely, accurate support while adhering to SLAs.

Ideal candidates have strong English communication, 30 WPM typing, and a customer-first mindset. Freshers are welcome, and roles offer rotational shifts with a two-day off cycle.

Qualifications

• English communication at B2 level or higher.
• Typing speed of 30 WPM with 93% accuracy.
• Strong customer service mindset with active chat communication.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (chat, voice).
• High school diploma or equivalent.
• Freshers welcome.

Responsibilities

• Be the primary point of contact for Business-to-Business customers through Chat.
• Provide timely, accurate, and professional support while meeting SLAs.
• Own each interaction with proactive problem-solving and excellent service.
• Handle sensitive issues with a positive and empathetic approach, upholding the brand.
• Maintain customer records and call documentation with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring issues through proper channels.

Skills

English communication

Typing 30 WPM

Customer service mindset

Empathy

Time management

Independent work

Email etiquette

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Sutherland is now hiring dynamic individuals to join our team as a Customer Support Associates.

Are you a fast thinker with strong typing skills and a passion for solving problems? Are you curious, detail-oriented, and excited to support global B2B clients?

If this sounds like you, we want you on our team!

In this role, you will get to

• Be the primary point of contact for our Business-to-Business customers through Chat.
• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
• Take full ownership of each interaction with proactive problem-solving and excellent customer service.
• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
• Maintain customer records and call documentation in our systems with precision.
• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring customer issues through proper channels.

Our most successful candidates will have

• Excellent verbal and written communication skills in English (B2 level or higher).
• Typing speed of 30 WPM with 93% accuracy.
• Strong customer service mindset with active chat communication skills.
• Ability to empathize with customers, manage time effectively, and work independently.
• Basic user-level knowledge of Windows operating systems.
• Familiarity with email etiquette and multi-channel communication (chat, voice).
• High school diploma or equivalent and above.
• freshers welcome!.

Work setup

• Location: [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
• Shift: Rotational shifts-includes both day and night.
• 5 days of work, 2 day-rotational off.
• Additional Information: Work from office Two-way cab facility available up to 25km radius from office based on the shift timings. (NOTE: Looking for people who can join us Immediately).

We will give you

• A fast-paced, global work environment where your voice matters.
• Skills for life: problem-solving, professionalism, adaptability, and communication.
• A team that feels like family and celebrates every winbig or small.
• A platform to grow quickly within a global MNC with learning and development opportunities.
• Recognition and rewards as you shape your career journey.

Disclaimer

Sutherland never asks for payments or favours for job opportunities.