Customer Support Executive

Sutherland; Navi Mumbai, Kalyan-Dombivli, Mumbai; On-site; INR 280,000 - 360,000; Full time

Benefits offered by this job

International voice process exposure

Career growth opportunities

Professional work environment

Job summary

Sutherland in Navi Mumbai (Airoli) invites freshers and experienced candidates to join as Customer Support Associate in an international voice process. This office-based role requires delivering professional customer service from the office, handling calls, and meeting quality targets in a fast-paced environment.

You will work in rotational shifts including night shifts, with learning and career growth opportunities in a professional setting that values clear communication and problem-solving

Qualifications

• Excellent verbal communication skills in English.
• Strong interpersonal and problem-solving skills.
• Freshers and experienced candidates may apply, subject to eligibility.
• Willingness to work in rotational shifts, including night shifts.

Responsibilities

• Handle international customer calls professionally.
• Assist customers with service-related queries and concerns.
• Provide accurate information and effective resolutions.
• Maintain customer satisfaction and service quality.
• Achieve performance targets while following process guidelines.

Skills

Excellent verbal communication

Interpersonal skills

Problem-solving

Rotational night shifts

Job description

WE ARE HIRING | INTERNATIONAL VOICE PROCESS

Company: Sutherland

Position: Customer Support Associate

Location: Airoli, Navi Mumbai

Work Mode: Work from Office

Job Responsibilities

• Handle international customer calls professionally.
• Assist customers with service-related queries and concerns.
• Provide accurate information and effective resolutions.
• Maintain customer satisfaction and service quality.
• Achieve performance targets while following process guidelines.

Candidate Requirements

• Excellent verbal communication skills in English.
• Strong interpersonal and problem-solving skills.
• Freshers and experienced candidates may apply, subject to eligibility.
• Willingness to work in rotational shifts, including night shifts.

Job Highlights

• International voice process exposure
• Professional work environment
• Learning and career growth opportunities

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