Customer Service Associate

Sidglobal; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Sidglobal in Bengaluru North, India is seeking a Customer Service Associate to be the front line for customers, handling inbound inquiries, troubleshooting issues, and ensuring a smooth experience with our product.

You will work closely with Product, Program and Engineering teams to resolve issues and improve customer experience. 1–3 years of customer support, excellent communication, and the ability to thrive in a fast-paced environment are required.

Qualifications

• 1–3 years of customer support or customer-facing experience.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting ability.
• Highly organized and detail-oriented.
• Comfortable working in a fast-paced, ambiguous environment.

Responsibilities

• Respond to customer inquiries via email, chat, and ticketing tools.
• Triage, troubleshoot, and resolve product issues.
• Escalate complex technical problems to engineering with clear documentation.
• Follow up with customers to ensure issues are fully resolved.
• Maintain a high level of empathy and professionalism in all interactions.
• Identify recurring issues and suggest improvements to reduce support volume.
• Create and update help center articles, FAQs, and support documentation.
• Track support metrics (response time, resolution time, CSAT).
• Help build and improve support workflows and playbooks.
• Collaborate with Product/Engineering to share customer feedback.

Skills

Customer support

Written & verbal communication

Problem solving

Organized & detail-oriented

Fast-paced environment

Ticketing tools

Experience with construction/finance

SQL/APIs basics

Knowledge base content creation

Job description

Bangalore North, India | Posted on 07/16/2026

We are looking for Customer Service Associates to be the front line for our customers. This role will handle inbound questions,troubleshoot issues, and ensure customers have a smooth experience using ourproduct. You will work closely with Product, Program and Engineering teams toresolve issues and improve customer experience.

Core Responsibilities

• Customer Support:
• Respond to customer inquiries via email, chat, and ticketing tools.
• Triage, troubleshoot, and resolve product issues.
• Escalate complex technical problems to engineering with clear documentation.
• Follow up with customers to ensure issues are fully resolved.
• Customer Experience:
• Maintain a high level of empathy and professionalism in all interactions.
• Identify recurring issues and suggest improvements to reduce support volume.
• Create and update help center articles, FAQs, and support documentation.
• Operations & Process:
• Track support metrics (response time, resolution time, CSAT).
• Help build and improve support workflows and playbooks.
• Collaborate with Product/Engineering to share customer feedback.

Required Skills & Qualifications

• Must-Have:
• 1–3 years of customer support or customer-facing experience
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting ability.
• Highly organized and detail-oriented.
• Comfortable working in a fast-paced, ambiguous environment.
• Nice-to-Have:
• Experience with ticketing tools.
• Experience working with customers in construction /finance.
• Basic technical skills (SQL, APIs, or debugging workflows)
• Experience creating help center or knowledge base content.