US Health Care Support Associate - Voice process

Factotum Technologies; Bengaluru; On-site; INR 300,000 - 460,000; Full time

Benefits offered by this job

Free transport

Free meals during shift

Attractive incentives

Structured training

Job summary

Factotum Technologies in Bengaluru is seeking a US Healthcare Remote Support Associate to join our patient coordination team. You will handle inbound and outbound patient interactions, understand US accents, and maintain accurate records while assisting with appointment workflows for US providers.

We offer full-time employment with night shift from 7:30 PM to 4:30 AM, free transport and meals during the shift, and structured training with performance-based incentives.

Qualifications

• Graduate in any discipline (Healthcare/Life Sciences preferred).
• Excellent spoken and written English.
• Strong ability to understand US accents.
• Good typing speed and accuracy.
• Knowledge of basic medical terminology.
• Basic computer proficiency (MS Office, email, web applications).
• Customer-focused attitude with attention to detail.

Responsibilities

• Handle inbound and outbound patient support interactions.
• Understand and communicate effectively with US-based patients.
• Accurately capture patient information and maintain records.
• Use healthcare systems to update case notes and appointment details.
• Work closely with internal teams to ensure timely patient support.

Skills

Excellent spoken and written English

Understand US accents

Typing speed and accuracy

Customer-focused attitude

Medical terminology basic knowledge

Education

Graduate in any discipline (Healthcare/Life Sciences preferred)

Tools

MS Office

Email

Web applications

Job description

Job Description

Role: US Healthcare Remote Support Associate
Location: Bengaluru
Shift: 7:30 PM - 4:30 AM (Night Shift)
Employment Type: Full-time

About the Role

Join our US Healthcare Support team and help coordinate patient interactions and appointment workflows for healthcare providers in the United States. This role is ideal for candidates with strong communication skills, the ability to understand US accents, and an interest in the healthcare domain.

Key Responsibilities

• Handle inbound and outbound patient support interactions.
• Understand and communicate effectively with US-based patients.
• Accurately capture patient information and maintain records.
• Use healthcare systems to update case notes and appointment details.
• Work closely with internal teams to ensure timely patient support.

Required Skills & Qualifications

• Graduate in any discipline (Healthcare/Life Sciences preferred).
• Excellent spoken and written English.
• Strong ability to understand US accents.
• Good typing speed and accuracy.
• Knowledge of basic medical terminology.
• Basic computer proficiency (MS Office, email, web applications).
• Customer-focused attitude with attention to detail.

What We Offer

• Free transport.
• Free meals during the shift.
• Attractive performance-based incentives.
• Structured training and continuous learning.