Customer Service Analyst

Tata Technologies; Pune District; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Tata Technologies in Pune, India seeks a skilled customer service professional to monitor portals, track performance, and generate reports using Advanced Excel and ERP data. The role supports demand planning, communicates with stakeholders, and drives continuous improvement in reporting.

Automotive OEM/Tier-1 exposure and strong analytical skills are preferred. 3-8 years of related experience, excellent communication, and ability to manage cross-functional stakeholders will help thrive in this

Qualifications

• 3-8 years of experience in Customer Service, Customer Operations, Order Management, Logistics, Supply Chain, or Manufacturing Support.
• Experience working with Automotive OEM/Tier-1 customer portals.
• Strong Advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, Conditional Formatting, Charts).
• Experience with customer scorecards, OTD tracking, and performance reporting.
• Knowledge of SAP, PLEX, or QAD preferred.
• Strong analytical and stakeholder management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor customer portals for assigned manufacturing sites.
• Download and maintain weekly customer performance, shipping, and OTD reports.
• Identify delivery, shipping, and customer portal compliance violations.
• Communicate customer claims, violations, and performance issues to internal stakeholders.
• Track disputed customer violations and support resolution activities.
• Analyze customer scorecards, KPIs, and performance trends.
• Generate weekly/monthly reports using Advanced Excel.
• Support demand planning and customer requirement reviews.
• Retrieve customer and shipment information from ERP systems (SAP/PLEX/QAD).
• Drive continuous improvement in customer service reporting processes.

Skills

Advanced Excel

Stakeholder management

Analytical thinking

Communication skills

Customer service / order management

Tools

SAP

PLEX

QAD

Job description

Job Description

Role & Responsibilities:

• Monitor customer portals for assigned manufacturing sites.
• Download and maintain weekly customer performance, shipping, and OTD reports.
• Identify delivery, shipping, and customer portal compliance violations.
• Communicate customer claims, violations, and performance issues to internal stakeholders.
• Track disputed customer violations and support resolution activities.
• Analyze customer scorecards, KPIs, and performance trends.
• Generate weekly/monthly reports using Advanced Excel.
• Support demand planning and customer requirement reviews.
• Retrieve customer and shipment information from ERP systems (SAP/PLEX/QAD).
• Drive continuous improvement in customer service reporting processes.

Preferred Candidate Profile:

• 3-8 years of experience in Customer Service, Customer Operations, Order Management, Logistics, Supply Chain, or Manufacturing Support.
• Experience working with Automotive OEM/Tier-1 customer portals.
• Strong Advanced Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, Conditional Formatting, Charts).
• Experience with customer scorecards, OTD tracking, and performance reporting.
• Knowledge of SAP, PLEX, or QAD preferred.
• Strong analytical and stakeholder management skills.
• Excellent verbal and written communication skills.