Customer Support Engineer

Success Jobs Services Pune; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Success Jobs Services Pune is seeking a candidate to handle documentation, design documents, and technical specifications, with responsibilities spanning QA, user manuals, and spare part lists. The role involves regular customer interaction, coordination with marketing, and arranging kick-off meetings post-PO.

Travel to Khopoli twice weekly, visits to customers and vendors, and close coordination with Purchase for updated schedules are required.

Responsibilities

• Documentation
• Sub System Design Document
• Technical Specifications Documents
• FAT / ATP Document
• Quality Assurance Plan (QAP)
• UHB (User Hand Book)
• MRLS (Maintenance Requirement List of Spares)
• CES (Complete Equipment Schedule)
• ISPL (Illustration Spare Part List)
• Customer Communication
• Meeting with marketing team
• Day Target Making To Do List
• Set the Priorities
• Customer Mail Acknowledgement and query resolutions
• Product Support
• Service Quotations
• PO Receipt & Acknowledgment
• Representative Visit Schedule at Site
• Security Clearance
• Travelling Plan
• Procurement Updates from Purchase Team & Monitoring the Schedule
• Visit to Khopoli – Twice a Week
• Visit at Customer Place
• Visit to Vendors
• Coordination with Customer for inspection coverage if any
• After PO receipt, arranging the kick off meeting with Customer
• Production Updates with factory
• Payment Follow-ups
• Customer Visit for Upcoming Projects
• Offers and technical compliance preparation
• Offer Costing with the help of Management Team
• Coordination for order finalization
• New Enquiry Quotation Follow-ups

Job description

Role & responsibilities

Responsibilities:

• Documentation

• Sub System Design Document
• Technical Specifications Documents
• FAT / ATP Document
• Quality Assurance Plan (QAP)
• UHB (User Hand Book)
• MRLS (Maintenance Requirement List of Spares)
• CES (Complete Equipment Schedule)
• ISPL (Illustration Spare Part List)

• Customer Communication

• Meeting with marketing team

• Day Target Making To Do List
• Set the Priorities

• Customer Mail Acknowledgement and query resolutions

• Product Support

• Service Quotations
• PO Receipt & Acknowledgment
• Representative Visit Schedule at Site
• Security Clearance
• Travelling Plan

• Procurement Updates from Purchase Team & Monitoring the Schedule

• Visit to Khopoli – Twice a Week

• Visit at Customer Place

• Visit to Vendors

• Coordination with Customer for inspection coverage if any

• After PO receipt, arranging the kick off meeting with Customer

• Production Updates with factory

• Payment Follow-ups

• Customer Visit for Upcoming Projects

• Offers and technical compliance preparation

• Offer Costing with the help of Management Team

• Coordination for order finalization

• New Enquiry Quotation Follow-ups

Preferred candidate profile