Customer Support Specialist

TP; Mumbai; On-site; INR 167,000 - 279,000; Full time

Job summary

TP in Malad, Mumbai is seeking a Customer Support Executive to handle voice queries from Australian customers and provide accurate information. The role requires excellent English communication and a focus on customer satisfaction. Shifts are rotational from 3:30am to 3:30pm, with 5 working days and 2 rotational week-offs.

Immediate joiners preferred for this on-site position. Fresh graduates or HSC holders may apply and will be considered for a role that emphasizes quality service and adherence

Qualifications

• HSC or graduate freshers can apply.
• Rotational shifts with a window from 3:30am to 3:30pm.
• 5 days working with 2 rotational week-offs.

Responsibilities

• Handle customer queries through voice for Australian customers.
• Deliver accurate information and ensure customer satisfaction.
• Troubleshoot and escalate issues when required.
• Maintain high-quality service standards in all interactions.
• Follow process guidelines and meet performance metrics.

Skills

Excellent English Communication

Customer Service

Education

HSC / Graduate

Job description

Designation

Customer Support Executive

Qualification

HSC / Graduate Freshers - Can also apply

Shifts

Rotational shifts (Shift Window- 3:30am to 3:30pm)

Working Days

5 days working | 2 rotational week-offs

Location

Malad, Mumbai

Immediate Joiners Preferred

Roles & Responsibilities

• Handle customer queries through voice (Australian Customers).
• Deliver accurate information and ensure customer satisfaction.
• Troubleshoot and escalation issues when required.
• Maintain high-quality service standards in all interactions.
• Follow process guidelines and meet performance metrics.

Domain Knowledge

BPO Voice/ Customer Service

Communication

Excellent English Communication