Customer Support Specialist

TSK Software's Solutions; Kanyakumari; On-site; INR 300,000 - 540,000; Full time

Job summary

TSK Software's Solutions in Nagercoil, Tamil Nadu, seeks a Client Relationship Executive with experience in client coordination, service management and customer relationship handling. You will build strong client partnerships, maintain records, coordinate with internal teams, and ensure timely, high-quality service delivery to meet production targets.

Bachelor's degree and 3-5 years of experience required; strong communication and multitasking abilities essential; on-site full-time role with

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, or related field.
• 3-5 years of client servicing, customer relationship management, or business coordination.
• Strong communication and coordination skills.
• Ability to handle multiple clients and maintain accurate records.

Responsibilities

• Achieve revenue targets fixed by the management.
• Maintain complete client records and provide regular updates on project status.
• Build and maintain strong relationships with clients to enhance customer satisfaction.
• Communicate regularly with clients regarding work progress and service updates.
• Ensure timely completion of all assigned services within the production department.
• Plan, schedule, and allocate work efficiently to the technical team.
• Coordinate discussions between clients and internal teams to understand and fulfill requirements.
• Arrange technical interactions, meetings, and demonstrations whenever required.
• Ensure service quality and timely project completion to maintain client satisfaction.
• Maintain all client agreements, forms, and related documents confidentially.
• Handle complete file management, including both softcopy and hardcopy records.
• Resolve client concerns effectively and ensure a positive customer experience.

Skills

Client relationship mgmt

Customer service

Coordination &Scheduling

Documentation & filing

Team coordination

Problem solving

CRM & database management

Communication skills

Education

Bachelor's degree in Business/Management/Marketing or related

Tools

CRM software

Job description

Description of the Role

We are hiring a Client Relationship Executive with experience in client coordination, service management, and customer relationship handling.

Location

Nagercoil, Kanyakumari

Experience

3-5 Years

Salary

As per Company Standards

Employment Type

Full-Time

Skills Needed

• Client Relationship Management
• Customer Service and Client Coordination
• Communication and Interpersonal Skills
• Documentation and File Management
• Planning, Scheduling, and Team Coordination
• Problem-Solving and Complaint Handling
• CRM and Client Database Management
• Service Quality Monitoring and Follow-Up

Key Responsibilities

• Achieve revenue targets fixed by the management.
• Maintain complete client records and provide regular updates on project status.
• Build and maintain strong relationships with clients to enhance customer satisfaction.
• Communicate regularly with clients regarding work progress and service updates.
• Ensure timely completion of all assigned services within the production department.
• Plan, schedule, and allocate work efficiently to the technical team.
• Coordinate discussions between clients and internal teams to understand and fulfill requirements.
• Arrange technical interactions, meetings, and demonstrations whenever required.
• Ensure service quality and timely project completion to maintain client satisfaction.
• Maintain all client agreements, forms, and related documents confidentially.
• Handle complete file management, including both softcopy and hardcopy records.
• Resolve client concerns effectively and ensure a positive customer experience.

Required Qualifications

• Bachelor's Degree in Business Administration, Management, Marketing, or a related field.
• 3-5 years of experience in client servicing, customer relationship management, or business coordination.
• Strong communication and coordination skills.
• Ability to handle multiple clients and maintain accurate records.