Walk-in | Client Relationship Executive

Cengrs Geotechnica; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Cengrs Geotechnica in Dadri, Uttar Pradesh, invites applications for a customer relations specialist. You will build and maintain strong client relationships, ensure timely follow-ups, and manage CRM data to support service delivery.

Ideal candidates have a degree in business-related fields, experience in CRM or client management, strong communication, and proficiency with MS Office. This role emphasizes organization, problem solving, and contributing to client retention initiatives.

Qualifications

• Experience in CRM, Customer Support, or Client Relationship Management.
• Strong communication and interpersonal skills.
• Good organizational and problem-solving abilities.
• Proficiency in MS Office and CRM software.

Responsibilities

• Build and maintain strong relationships with existing clients.
• Ensure timely follow-up and resolution of customer queries.
• Manage and update customer information in the CRM system.
• Monitor customer interactions and maintain accurate records.
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain legal, compliance, and contract-related documents and ensure timely renewals.
• Prepare customer reports and support client retention initiatives.

Skills

CRM software

Communication skills

Interpersonal skills

Problem-solving

Education

Bachelor's degree or equivalent

Tools

MS Office

Job description

Role & responsibilities

• Build and maintain strong relationships with existing clients.
• Ensure timely follow-up and resolution of customer queries and concerns.
• Manage and update customer information in the CRM system.
• Monitor customer interactions and maintain accurate records.
• Coordinate with internal teams to ensure smooth service delivery.
• Maintain legal, compliance, and contract-related documents and ensure timely renewals.
• Prepare customer reports and support client retention initiatives.

Preferred candidate profile

• Any degree in Business Administration, Marketing, Commerce, Management, or a related field.
• Experience in CRM, Customer Support, or Client Relationship Management.
• Strong communication and interpersonal skills.
• Good organizational and problem-solving abilities.
• Proficiency in MS Office and CRM software.