Customer Relation Specialist

RAMVA IT Solutions; Nagercoil; On-site; INR 350,000 - 600,000; Full time

Job summary

RAMVA IT Solutions in Nagercoil, Tamil Nadu, seeks a Client Relationship Executive with 3–5 years’ experience in client coordination, service management, and CRM. You will maintain client records and provide project status updates.

This full-time role requires strong communication and multi-client handling. You will coordinate between clients and internal teams, schedule activities, and monitor service quality to enhance satisfaction.

Qualifications

• Experience in client servicing or business coordination.
• Strong communication and coordination skills.
• Ability to handle multiple clients and maintain accurate records.

Responsibilities

• Achieve revenue targets fixed by the management.
• Maintain complete client records and provide regular updates on project status.
• Build and maintain strong relationships with clients to enhance customer satisfaction.
• Communicate regularly with clients regarding work progress and service updates.
• Coordinate discussions between clients and internal teams to understand and fulfill requirements.
• Plan, schedule, and allocate work efficiently to the technical team.
• Arrange technical interactions, meetings, and demonstrations when required.
• Ensure service quality and timely project completion to maintain client satisfaction.

Skills

Client Relationship Management

Customer Service

Interpersonal Skills

Documentation and File Management

Planning and Scheduling

Team Coordination

Problem-Solving

CRM and Client Database Management

Education

Bachelor's Degree in Business Administration/Management/Marketing

Tools

CRM software

Job description

Description of the Role

We are hiring a Client Relationship Executive with experience in client coordination, service management, and customer relationship handling.

Location

Nagercoil, Kanyakumari

Experience

3-5 Years

Salary

As per Company Standards

Employment Type

Full-Time

Skills Needed

• Client Relationship Management
• Customer Service and Client Coordination
• Communication and Interpersonal Skills
• Documentation and File Management
• Planning, Scheduling, and Team Coordination
• Problem-Solving and Complaint Handling
• CRM and Client Database Management
• Service Quality Monitoring and Follow-Up

Key Responsibilities

• Achieve revenue targets fixed by the management.
• Maintain complete client records and provide regular updates on project status.
• Build and maintain strong relationships with clients to enhance customer satisfaction.
• Communicate regularly with clients regarding work progress and service updates.
• Ensure timely completion of all assigned services within the production department.
• Plan, schedule, and allocate work efficiently to the technical team.
• Coordinate discussions between clients and internal teams to understand and fulfill requirements.
• Arrange technical interactions, meetings, and demonstrations whenever required.
• Ensure service quality and timely project completion to maintain client satisfaction.
• Maintain all client agreements, forms, and related documents confidentially.
• Handle complete file management, including both softcopy and hardcopy records.
• Resolve client concerns effectively and ensure a positive customer experience.

Required Qualifications

• Bachelor's Degree in Business Administration, Management, Marketing, or a related field.
• 3-5 years of experience in client servicing, customer relationship management, or business coordination.
• Strong communication and coordination skills.
• Ability to handle multiple clients and maintain accurate records.