Client Relationship Specialist

RS infotech Software Solutions; Kanyakumari; On-site; INR 350,000 - 500,000; Full time

Job summary

RS infotech Software Solutions in Nagercoil, Tamil Nadu, invites a Client Relationship Executive to join our team. The role focuses on client coordination, service management, and building strong customer relationships.

You will manage client records, coordinate with technical teams, and ensure timely delivery of services while maintaining confidentiality and high service quality. Experience required is 3-5 years, with strong communication, documentation, and planning skills; a bachelor’s degree

Qualifications

• Bachelor's degree in business or related field.
• 3–5 years in client servicing, customer relationship management, or business coordination.
• Strong communication and coordination skills.
• Ability to handle multiple clients and maintain accurate records.

Responsibilities

• Achieve revenue targets fixed by the management.
• Maintain complete client records and provide regular updates on project status.
• Build and maintain strong relationships with clients to enhance customer satisfaction.
• Communicate regularly with clients regarding work progress and service updates.
• Ensure timely completion of all assigned services within the production department.
• Plan, schedule, and allocate work efficiently to the technical team.
• Coordinate discussions between clients and internal teams to understand and fulfill requirements.
• Arrange technical interactions, meetings, and demonstrations whenever required.
• Ensure service quality and timely project completion to maintain client satisfaction.
• Maintain all client agreements, forms, and related documents confidentially.
• Handle complete file management, including both softcopy and hardcopy records.
• Resolve client concerns effectively and ensure a positive customer experience.

Skills

Client Relationship Management

Customer Service & Coordination

Communication Skills

Documentation & File Management

Planning & Team Coordination

Problem Solving & Complaints

CRM & Client Database

Service Quality & Follow-Up

Education

Bachelor's Degree in Business Administration

Job description

Description of the Role

We are hiring a Client Relationship Executive with experience in client coordination, service management, and customer relationship handling.

Location

Nagercoil, Kanyakumari

Experience

3-5 Years

Salary

As per Company Standards

Employment Type

Full-Time

Skills Needed

• Client Relationship Management
• Customer Service and Client Coordination
• Communication and Interpersonal Skills
• Documentation and File Management
• Planning, Scheduling, and Team Coordination
• Problem-Solving and Complaint Handling
• CRM and Client Database Management
• Service Quality Monitoring and Follow-Up

Key Responsibilities

• Achieve revenue targets fixed by the management.
• Maintain complete client records and provide regular updates on project status.
• Build and maintain strong relationships with clients to enhance customer satisfaction.
• Communicate regularly with clients regarding work progress and service updates.
• Ensure timely completion of all assigned services within the production department.
• Plan, schedule, and allocate work efficiently to the technical team.
• Coordinate discussions between clients and internal teams to understand and fulfill requirements.
• Arrange technical interactions, meetings, and demonstrations whenever required.
• Ensure service quality and timely project completion to maintain client satisfaction.
• Maintain all client agreements, forms, and related documents confidentially.
• Handle complete file management, including both softcopy and hardcopy records.
• Resolve client concerns effectively and ensure a positive customer experience.

Required Qualifications

• Bachelor's Degree in Business Administration, Management, Marketing, or a related field.
• 3-5 years of experience in client servicing, customer relationship management, or business coordination.
• Strong communication and coordination skills.
• Ability to handle multiple clients and maintain accurate records.