Customer Support Executive - US Voice Process

Naukri Assist hiring for its client - CES Limited; Chennai; Presencial; INR 300.000 - 540.000; Jornada completa

Descripción de la vacante

CES Limited is seeking customer-focused professionals for its International Voice Process team to support US-based clients. Candidates should handle queries, deliver effective resolutions, and provide a high-quality customer experience in a night-shift environment.

Ideal applicants have strong English communication, prior BPO or international voice process experience, and a customer-centric approach. Night shifts aligned with US business hours are required in a fast-paced setting.

Formación

• Excellent verbal and written English communication skills.
• Prior experience in customer service, BPO, or an International Voice Process.
• Strong problem-solving and customer-handling abilities.
• Customer-oriented approach with patience and professionalism.
• Willingness to work night shifts aligned with US business hours.
• Ability to work effectively in a fast-paced environment.

Responsabilidades

• Handle inbound and/or outbound customer calls for US-based clients.
• Understand customer queries, provide accurate information, and resolve issues promptly.
• Maintain professional communication and ensure high customer satisfaction.
• Follow established processes, service standards, and quality guidelines.
• Escalate complex issues to the appropriate team when required.
• Maintain accurate customer records and document interactions.

Conocimientos

Excellent English communication

Customer service experience

Problem solving

Customer-centric

Night shift readiness

Fast-paced environment

Descripción del empleo

Role Overview

We are looking for customer-focused professionals with strong English communication skills to join our International Voice Process team, supporting US-based clients. The ideal candidate should be capable of handling customer queries, providing effective resolutions, and delivering a high-quality customer experience in a night-shift environment.

Key Responsibilities

• Handle inbound and/or outbound customer calls for US-based clients.
• Understand customer queries, provide accurate information, and resolve issues promptly.
• Maintain professional communication and ensure high customer satisfaction.
• Follow established processes, service standards, and quality guidelines.
• Escalate complex issues to the appropriate team when required.
• Maintain accurate customer records and document interactions.

Required Qualifications & Skills

• Excellent verbal and written English communication skills.
• Prior experience in customer service, BPO, or an International Voice Process.
• Strong problem-solving and customer-handling abilities.
• Customer-oriented approach with patience and professionalism.
• Willingness to work night shifts aligned with US business hours.
• Ability to work effectively in a fast-paced environment.

Work Schedule:

Night shift (US time zones)