Customer Support Specialist

KG Invicta Services Private Limited; Coimbatore District; On-site; INR 260,000 - 380,000; Full time

Benefits offered by this job

Cab Facility

Performance-Based Incentives

Complimentary Meal

Annual Bonus

Night Shift Allowance

Career Growth Opportunities

Job summary

KG Invicta Services Private Limited seeks a customer support professional to handle inbound and outbound US client calls from India, delivering solutions and promoting services. You will target sales opportunities while maintaining high customer satisfaction and meeting performance goals.

The role requires 1–3 years in US International Voice Process, strong English, and willingness to work night shifts; immediate joiners preferred with below 30 years age

Qualifications

• 1 to 3 years of experience in a US International Voice Process, preferably with Sales.
• Strong sales aptitude and customer handling skills.
• Excellent verbal communication skills in English.
• Experience handling international customers is mandatory.
• Basic computer proficiency and ability to work on CRM/tools.
• Immediate joiners are preferred. Willingness to work in US Night Shifts.
• Age Criteria: Below 30 years.

Responsibilities

• Handle inbound and outbound customer calls from US clients professionally and efficiently.
• Understand customer requirements and provide appropriate product or service solutions.
• Promote company products and services while identifying sales opportunities.
• Resolve customer queries and ensure a positive customer experience.
• Achieve individual and team performance targets.
• Understand business objectives and contribute towards process goals.
• Learn and effectively use company tools, CRM applications, and internal systems.
• Maintain accurate customer interaction records in the system.
• Ensure adherence to quality standards and process guidelines.

Skills

Sales aptitude

Customer handling

Excellent English

International customers

CRM tools

Tools

CRM tools

Job description

Roles & Responsibilities

Handle inbound and outbound customer calls from US clients professionally and efficiently.

Understand customer requirements and provide appropriate product or service solutions.

Promote company products and services while identifying sales opportunities.

Resolve customer queries and ensure a positive customer experience.

Achieve individual and team performance targets.

Understand business objectives and contribute towards process goals.

Learn and effectively use company tools, CRM applications, and internal systems.

Maintain accurate customer interaction records in the system.

Ensure adherence to quality standards and process guidelines.

Required Skills & Eligibility

1 to 3 years of experience in a US International Voice Process, preferably with Sales.

Strong sales aptitude and customer handling skills.

Excellent verbal communication skills in English.

Experience handling international customers is mandatory.

Basic computer proficiency and ability to work on CRM/tools.

Immediate joiners are preferred. Willingness to work in US Night Shifts.

Age Criteria: Below 30 years.

Perks & Benefits

Cab Facility

Performance-Based Incentives

Complimentary Meal

Annual Bonus Night Shift Allowance (applicable after the training period)

Career Growth Opportunities in an International Business Environment