Customer Support Associate - International Voice Process

Conduent; Bengaluru; On-site; INR 200,000 - 320,000; Full time

Job summary

Conduent in Bengaluru is seeking a Customer Support Associate for international voice process to handle inbound calls and provide product information.

The role requires 0-2 years of experience, excellent English, and willingness to work night shifts aligned to US time zones. Freshers are welcome; educational requirements include 12th pass or higher, with training on troubleshooting and escalation as needed.

Qualifications

• Excellent verbal and written English communication.
• Willingness to work night shifts (US time zone).
• 0-2 years of experience with 12th Pass/Diploma/Graduate/Postgraduate education.

Responsibilities

• Handle inbound customer calls and provide product/service information.
• Troubleshoot customer issues and escalate when required.
• Ensure timely query resolution within defined TAT and deliver high-quality service.

Skills

English communication

Customer service

Problem solving

Multitasking

Night shift readiness

Education

12th Pass

Diploma

Graduate

Postgraduate

Job description

Role

Customer Support Associate - International Voice Process

Experience

0-2 Years

Process

Inbound Voice Support

Mandatory Requirement

Excellent English communication skills (Verbal & Written).

Suitable Candidates

12th Pass, Diploma, Graduate, and Postgraduate candidates with 0-2 years of experience and willingness to work night shifts(Mandatory)

Shift

Night Shift (US Time Zone)

Key Responsibilities

Handle inbound customer calls, provide product/service information, troubleshoot customer issues, escalate concerns when required, ensure timely query resolution within TAT, and deliver high-quality customer service.

Required Skills

Excellent verbal and written English communication, customer service orientation, problem-solving skills, multitasking ability, and willingness to work in US night shifts.

Preferred Qualifications

Freshers and Any Industry Prior Experience.

Educational Qualification - 12th Pass

Original 12th Standard Mark Sheet required.