Immediate Hiring - Senior Process Associate - Bangalore

KG Invicta Services; Bengaluru; On-site; INR 250,000 - 450,000; Full time

Job summary

KG Invicta Services is seeking an experienced professional for an International Voice Process role based in Bengaluru. You will handle both inbound and outbound calls to US clients, identify sales opportunities, and provide effective product or service solutions.

The role emphasizes strong English communication, CRM proficiency, and a focus on delivering high-quality customer service while meeting performance targets.

Qualifications

• 1+ years of experience in US/UK/Australian International Voice Process, preferably with Sales.
• Strong sales aptitude and customer handling skills.
• Excellent verbal communication skills in English.
• Experience handling international customers is mandatory.
• Basic computer proficiency and ability to work on CRM/tools.

Responsibilities

• Handle inbound and outbound customer calls from US clients professionally and efficiently.
• Understand customer requirements and provide appropriate product or service solutions.
• Promote company products and services while identifying sales opportunities.
• Resolve customer queries and ensure a positive customer experience. Achieve individual and team performance targets.
• Understand business objectives and contribute towards process goals.
• Learn and effectively use company tools, CRM applications, and internal systems.
• Maintain accurate customer interaction records in the system.
• Ensure adherence to quality standards and process guidelines.

Skills

Sales aptitude

Customer handling

Verbal communication

CRM/tools proficiency

Tools

CRM tools

Job description

Role & responsibilities

• Handle inbound and outbound customer calls from US clients professionally and efficiently.
• Understand customer requirements and provide appropriate product or service solutions.
• Promote company products and services while identifying sales opportunities.
• Resolve customer queries and ensure a positive customer experience. Achieve individual and team performance targets.
• Understand business objectives and contribute towards process goals.
• Learn and effectively use company tools, CRM applications, and internal systems.
• Maintain accurate customer interaction records in the system.
• Ensure adherence to quality standards and process guidelines.

Preferred candidate profile

• 1+ years of experience in a US/UK/Australian International Voice Process, preferably with Sales.
• Strong sales aptitude and customer handling skills.
• Excellent verbal communication skills in English.
• Experience handling international customers is mandatory.
• Basic computer proficiency and ability to work on CRM/tools.
• Immediate joiners are preferred.
• Willingness to work in US Night Shifts.
• Age Criteria: Below 32 years.