Customer Support Specialist

Bhanzu; Bengaluru; On-site; INR 340,000 - 460,000; Full time

Job summary

Bhanzu in Bengaluru, Karnataka, India is seeking a Customer Support Executive to join on-site with a day shift. Immediate joining preferred, 6-day work week, and a 4 LPA CTC.

As an individual contributor, you will handle calls, emails, and chats, act as the primary contact for customers, and build lasting relationships while coordinating with cross-functional teams to resolve issues.

Qualifications

• Graduate in Management, Marketing, or Communication.
• Experience in Customer Service or Relationship Management.
• Proficient with MS Office, CRM, and ticketing systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and handle challenging customer situations.

Responsibilities

• Act as the single point of contact for customers and represent Bhanzu support.
• Handle customer queries through calls, emails, and chats.
• Make proactive outbound calls and build strong customer relationships.
• Understand customer needs and provide suitable solutions.
• Coordinate with cross-functional teams to resolve customer issues.
• Follow up with customers to ensure timely resolution.
• Build and maintain long-term relationships with existing customers.
• Develop strong knowledge of Bhanzu's products and services.

Skills

Customer service

Communication

Relationship management

Multitasking

Education

Graduate in Management/Marketing/Communication

Tools

MS Office

CRM

Ticketing systems

Job description

Job Description:

About This Job

Bhanzu

Location: Bengaluru, Karnataka, India

Work Mode: On-site

Industry: Education

Job Description

We're Hiring: Customer Support Executive | Bhanzu

Location: Bangalore

Work Mode: Work From Office (WFO)

Shift: Day Shift (9 Hours shift)

Working Days: 6 Days

Joining: Immediate Joiners Preferred

Role: Individual Contributor

CTC - 4 LPA

Excellent communication skillls

Key Responsibilities

• Act as the single point of contact for customers and represent Bhanzu support.
• Handle customer queries through calls, emails, and chats.
• Make proactive outbound calls and build strong customer relationships.
• Understand customer needs and provide suitable solutions.
• Coordinate with cross-functional teams to resolve customer issues.
• Follow up with customers to ensure timely resolution.
• Build and maintain long-term relationships with existing customers.
• Develop strong knowledge of Bhanzu's products and services.

Requirements

• Graduate in Management, Marketing, Communication, or a related field.
• Experience in Customer Service, Relationship Management, or a similar role.
• Good knowledge of MS Office, CRM, and ticketing systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and handle challenging customer situations with patience.