Customer Support Professional

Trigya Innovations India; Kanpur; On-site; INR 279,000 - 469,000; Full time

Job summary

Trigya Innovations India in Kanpur, Uttar Pradesh, India, is seeking a Customer Support Specialist to join their Zoho premium partner team. You will respond to inquiries, troubleshoot issues, and guide clients through product usage with empathy and clarity.

You will document interactions, escalate complex problems, and contribute to improving service processes while maintaining strong relationships with clients across industries.

Qualifications

• Bachelor's degree or equivalent experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Patient and empathetic approach to customer issues.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and calls.
• Troubleshoot technical issues and escalate complex problems.
• Provide product guidance, training, and support documentation.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and suggest process improvements.
• Ensure customer satisfaction and maintain professional relationships.

Skills

Strong communication

Interpersonal skills

Problem-solving mindset

Multitasking

Empathy

Education

Bachelor's degree or equivalent experience

Job description

Job Summary

We are a Premium Partner of Zoho, providing end-to-end solutions and support to clients across industries. We are committed to delivering exceptional service and ensuring our clients maximize their experience with Zoho products.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and calls.
• Troubleshoot technical issues and elevate complex problems to the appropriate teams.
• Provide product guidance, training, and support documentation to clients.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and suggest improvements to processes.
• Ensure customer satisfaction and maintain a professional relationship with clients.

Qualifications & Skills

• Bachelors degree or equivalent experience.
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Patience and empathy in dealing with customer issues.

Job Type

Full time

Location

Location: Kanpur, Uttar Pradesh, India