Customer Success Executive

Echobooom; Bengaluru; On-site; INR 320,000 - 520,000; Full time

Job summary

Echobooom in Bangalore is seeking a proactive Customer Success Executive to manage customer queries, resolve issues, and maintain strong client relationships. You will handle support tickets across calls, email, and messaging channels, coordinating with internal teams to ensure a seamless customer experience.

The role suits freshers or candidates with up to 2 years in customer support, operations, or client servicing, offering exposure to a fast-paced environment and opportunities for growth in

Qualifications

• Excellent verbal and written communication skills.
• Strong customer handling and relationship management abilities.
• Problem-solving and analytical thinking skills.
• Ability to manage escalations professionally.
• Strong organizational and multitasking capabilities.
• Attention to detail and process-oriented mindset.
• Proactive attitude and ownership mentality.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer queries and support requests through calls, emails, WhatsApp, and other communication channels.
• Resolve customer concerns by coordinating with internal stakeholders and teams.
• Raise, track, and manage support tickets until successful closure.
• Troubleshoot product-related issues and assist customers in using platform features effectively.
• Build and maintain strong customer relationships through exceptional service.
• Support daily operational activities, project coordination, and reporting.
• Identify operational bottlenecks and recommend process improvements.
• Maintain accurate documentation, SOPs, and process workflows and prepare reports on customer escalations, resolutions, and operational performance.
• Ensure adherence to service quality standards and response timelines.

Skills

Excellent communication

Customer relationship management

Problem solving

Analytical thinking

Escalation management

Organizational skills

Multitasking

Attention to detail

Ownership mindset

Education

Bachelor's degree

Job description

Job Title: Customer Success Executive

Job Summary:

We are looking for a proactive and customer-focused Operations & Customer Success Executive to join our growing team in Bangalore. The ideal candidate will be responsible for handling customer queries, resolving issues, managing support tickets, coordinating with internal teams, and ensuring a seamless customer experience. This role is ideal for freshers and candidates with up to 2 years of experience in customer support, client servicing, operations, or customer success.

Key Responsibilities

• Handle customer queries and support requests through calls, emails, WhatsApp, and other communication channels.
• Resolve customer concerns by coordinating with internal stakeholders and teams.
• Raise, track, and manage support tickets until successful closure.
• Troubleshoot product-related issues and assist customers in using platform features effectively.
• Build and maintain strong customer relationships through exceptional service.
• Support daily operational activities, project coordination, and reporting.
• Identify operational bottlenecks and recommend process improvements.
• Maintain accurate documentation, SOPs, and process workflows and prepare reports on customer escalations, resolutions, and operational performance.
• Ensure adherence to service quality standards and response timelines.

Desired Candidate Profile:

• Excellent verbal and written communication skills.
• Strong customer handling and relationship management abilities.
• Problem-solving and analytical thinking skills.
• Ability to manage escalations professionally.
• Strong organizational and multitasking capabilities.
• Attention to detail and process-oriented mindset.
• Proactive attitude and ownership mentality.
• Ability to work in a fast-paced environment.

Qualifications:

• Bachelor's degree in any discipline.
• 0-2 years of experience in Customer Support, Customer Success, Operations, Client Servicing, or related domains preferred.

Location:Bangalore

Why Join Us?

• High-growth work environment.
• Opportunity to work closely with customers and leadership.
• Career growth in Customer Success and Operations.
• Collaborative and customer-centric culture.