Customer Support Specialist

Proziod Analytics; Bengaluru; Hybrid; INR 300,000 - 350,000; Full time

Job summary

Proziod Analytics is seeking a dedicated Customer Support Executive based in Bangalore. The ideal candidate should have 2–3 years of experience in customer support and be proficient in Hindi and English. Responsibilities include handling customer queries through calls, emails, and chats, and ensuring high customer satisfaction.

This is a hybrid role located in Hoodi/Mahadevapura, offering a salary package of ₹3 – ₹3.5 LPA. Interested candidates can apply by sending their CV to [e-mail].

Qualifications

• 2–3 years of experience in Customer Support/Customer Service.
• Proficiency in Hindi and English (spoken and written) is mandatory.
• Basic computer knowledge and familiarity with customer support tools.

Responsibilities

• Handle customer queries and concerns via phone, email, and chat.
• Provide accurate information regarding products/services.
• Resolve customer complaints professionally.

Skills

Proficiency in Hindi

Proficiency in English

Good communication skills

Interpersonal skills

Problem-solving abilities

Multitasking abilities

Tools

CRM tools

Job description

Customer Support Executive

• Location: Hoodi / Mahadevapura, Bangalore
• Job Type: Full-time (Hybrid)
• Experience Required: 2–3 Years
• Salary: ₹3 – ₹3.5 LPA

Job Summary

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate should have excellent communication skills in both Hindi and English and be capable of handling customer queries professionally through calls, emails, and chats. The candidate should be proactive, patient, and able to provide effective solutions while ensuring a positive customer experience.

Roles & Responsibilities

• Handle customer queries and concerns via phone, email, and chat.
• Provide accurate information regarding products/services.
• Resolve customer complaints in a timely and professional manner.
• Maintain records of customer interactions and follow-ups.
• Coordinate with internal teams for issue resolution.
• Ensure high customer satisfaction and service quality.
• Follow company processes and maintain response timelines.

Requirements

• 2–3 years of experience in Customer Support / Customer Service.
• Proficiency in both Hindi and English (spoken and written) is mandatory.
• Good communication and interpersonal skills.
• Ability to handle customers calmly and professionally.
• Basic computer knowledge and familiarity with CRM/customer support tools.
• Strong problem-solving and multitasking abilities.

Preferred Skills

• Experience in handling voice and non-voice support.
• Team player with a positive attitude.
• Ability to work in a hybrid work environment.

Work Details

• Job Type: Full-time
• Work Mode: Hybrid
• Office Location: Hoodi, Mahadevapura, Bangalore
• Salary Package: ₹3 – ₹3.5 LPA

How to Apply

Interested candidates can send their updated CV to [e-mail]