Customer Relationship Manager

RD Eco Developers; Patna; On-site; INR 201,000 - 312,000; Full time

Job summary

RD Eco Developers in Patna is seeking a customer service professional to manage relationships with clients, respond to queries, and coordinate with sales and operations to ensure smooth service delivery.

You will maintain customer records, prepare daily reports, and follow up on payments while ensuring timely resolutions and a professional approach with customers. The role requires a proactive attitude and strong coordination skills.

Qualifications

• 2+ years of experience in CRM or customer support.
• Good verbal and written communication skills.
• Basic computer knowledge and familiarity with MS Excel.
• Strong follow-up, coordination, and problem-solving skills.
• Ability to handle multiple customer queries and maintain professional relationships.
• Male candidates only.

Responsibilities

• Manage and maintain strong relationships with existing and potential customers.
• Handle customer queries, complaints, and concerns through calls, emails, and other communication channels.
• Follow up with customers regularly to ensure customer satisfaction and timely resolution of issues.
• Maintain accurate customer records, interactions, and follow-up details.
• Coordinate with the sales and operations teams to ensure smooth customer service.
• Prepare daily reports related to customer interactions, follow-ups, and pending issues.
• Provide regular updates on work progress, task status, and pending activities to management.
• Coordinate with customers regarding payment collection and ensure timely follow-ups.
• Monitor pending payments and maintain proper records of collection status.
• Ensure timely communication and maintain a professional approach while dealing with customers.
• Ensure proper coordination between customers and internal teams for smooth workflow.

Skills

CRM

Customer Support

Communication

Multitasking

Follow-up

Tools

MS Excel

Job description

Role & responsibilities

• Manage and maintain strong relationships with existing and potential customers.
• Handle customer queries, complaints, and concerns through calls, emails, and other communication channels.
• Follow up with customers regularly to ensure customer satisfaction and timely resolution of issues.
• Maintain accurate customer records, interactions, and follow-up details.
• Coordinate with the sales and operations teams to ensure smooth customer service.
• Prepare daily reports related to customer interactions, follow-ups, and pending issues.
• Provide regular updates on work progress, task status, and pending activities to management.
• Coordinate with customers regarding payment collection and ensure timely follow-ups.
• Monitor pending payments and maintain proper records of collection status.
• Ensure timely communication and maintain a professional approach while dealing with customers.
• Ensure proper coordination between customers and internal teams for smooth workflow.

Preferred candidate profile

• Male candidates only.
• 2+ years of experience in CRM, customer relationship management, customer support, or a similar role preferred.
• Good verbal and written communication skills.
• Basic computer knowledge and familiarity with MS Excel.
• Strong follow-up, coordination, and problem-solving skills.
• Ability to handle multiple customer queries and maintain professional relationships.
• Should be responsible, proactive, and target-oriented.
• Must have a positive attitude and willingness to learn.