Customer Service Representative

Global Services; Navi Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Global Services in Navi Mumbai is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries via phone, email, and chat with professionalism.

You will resolve issues, document interactions in the CRM, collaborate with teams, and participate in training to grow your product knowledge and service skills in a fast-paced environment. The role offers growth opportunities in a supportive team and exposure to diverse customer scenarios.

Qualifications

• Strong verbal and written communication required.
• Customer-focused with a problem-solving mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using customer service software and CRM systems.
• Willingness to learn and adapt to new processes.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with accurate information.
• Handle customer complaints and resolve issues effectively to ensure satisfaction.
• Maintain thorough knowledge of products and services to provide informed support.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members and other departments to enhance experience.
• Participate in training sessions to improve product knowledge and skills.

Skills

Communication skills

Problem-solving

Multitasking

CRM software proficiency

Positive attitude

Job description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in Maharashtra. The ideal candidate will have a passion for helping customers and a strong commitment to providing exceptional service. As a Customer Service Representative, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in a timely and professional manner.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing accurate information and assistance.
• Handle customer complaints and resolve issues effectively, ensuring customer satisfaction.
• Maintain a thorough understanding of our products and services to provide informed support.
• Document customer interactions and feedback in our CRM system to improve service delivery.
• Collaborate with team members and other departments to enhance the customer experience.
• Participate in training sessions to improve product knowledge and customer service skills.

Required Skills

• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using customer service software and tools.
• A positive attitude and a willingness to learn.

If you are passionate about customer service and are looking for an opportunity to grow your career, we encourage you to apply for this position. Join us in delivering outstanding service to our customers and making a positive impact in their experience with our company.