Customer Support Executive - Night Shift

Hire My Assistants Kpo; Maharashtra; On-site; INR 180,000 - 320,000; Full time

Job summary

Hire My Assistants Kpo in India is seeking a customer support executive to be the first point of contact for customers via email, live chat and social media. You will resolve inquiries, provide helpful solutions, and convert issues into positive experiences.

You should have good English communication, basic computer skills, and familiarity with MS Office and Excel. Freshers are welcome and night shifts are available to cover late hours.

Qualifications

• Minimum qualification: HSC pass.
• Proficient English communication, written and verbal.
• Basic computer skills including MS Office and Excel.
• Familiarity with social media channels.

Responsibilities

• Serve as first point of contact for customers via email, chat, and social media.
• Resolve inquiries and issues to ensure positive customer experience.
• Collaborate with internal teams to resolve complex issues.
• Maintain high levels of customer satisfaction.

Skills

Communication skills

Problem-solving

MS Office

Excel

Social media familiarity

Education

HSC pass

Tools

MS Office

Excel

Social media tools

Job description

Job Description:

In this role, you will be the first point of contact for customers, providing assistance via, email, live chats, social media channels. Your primary responsibility is to resolve customer inquiries and issues, ensuring a positive experience. Utilize your strong communication and problem-solving skills to address customer needs efficiently. Collaborate with internal teams to elevate and resolve more complex issues. Join us in delivering top notch customer support and maintaining high levels of customer satisfaction.

Job Specification:

• Minimum qualification required is HSC pass.
• Candidates must have good verbal and written communication skills in English.
• Basic knowledge about computers and MS Office & Excel.
• Familiarity with social media platforms and tools.
• Freshers can also apply.

Night Shift - 7:00 PM - 4:00 AM // 9:00 PM - 6:00 AM // 10:00 PM - 7:00 AM