Customer Support Representative

Superbytes Information Technology; New Delhi; On-site; INR 335,000 - 558,000; Full time

Benefits offered by this job

Accommodation provided

Performance- and target-orientedgrowth

Business-focused team environment

Job summary

Superbytes Information Technology in Delhi seeks a highly motivated Customer Service Executive to handle enquiries, convert leads, and drive revenue growth. You will coordinate with the marketing team, discuss services and pricing, and maintain detailed Excel-based records for management review.

The role requires strong communication, negotiation and closing skills, with the ability to manage multiple enquiries and deliver consistent follow-ups to achieve targets.

Qualifications

• 25 years of experience in Customer Service, Sales, Business Development, Telesales, Lead Conversion or similar roles.
• Excellent verbal communication skills in Hindi and English.
• Knowledge of Tamil, Telugu, Kannada, or Malayalam is a plus.
• Strong convincing, negotiation, and closing skills.
• Good working knowledge of MS Excel / Google Sheets.
• Experience handling inbound enquiries/leads and converting them into business is preferred.
• Experience in B2B Sales, Financial Services, Banking Solutions, WhatsApp Solutions, Technology Services, Data Services or Consultancy/Advisory is a plus.

Responsibilities

• Receive and manage enquiries/leads generated by the Marketing Team.
• Contact prospects through phone calls, WhatsApp and other channels.
• Understand client requirements, business needs, budget and expectations.
• Gather detailed information on client requirements across banking, data, WhatsApp, and advisory needs.
• Explain services, pricing and options to clients.
• Conduct regular follow-ups with prospects and maintain relationships until closure.
• Prepare offers, pricing and terms; negotiate within guidelines.
• Document final discussions and submit to Manager for review.

Skills

25 years of experience

Hindi & English communication

MS Excel / Google Sheets

Negotiation & closing

Proactive follow-ups

Tools

MS Excel

Google Sheets

Job description

Customer Service representative

Location: Delhi/NCR
Position: Customer Service Executive
Experience: 25 Years
Salary: 30,000 50,000 per month
Accommodation: Provided by the Company
Employment Type: Full-Time

Job Overview

We are looking for a highly motivated, result-oriented and go-getter Customer Service Executive to join our team in Delhi/NCR.

The selected candidate will be responsible for handling enquiries and leads generated by the Marketing Team, understanding client requirements, presenting suitable company solutions, conducting regular follow-ups, handling objections and converting enquiries into successful business opportunities.

The ideal candidate should have excellent communication, negotiation, follow-up and closing skills and be comfortable discussing services, pricing and commercial terms with prospective clients.

Key Responsibilities

• Receive and manage enquiries/leads generated by the Marketing Team.
• Contact prospects through phone calls, WhatsApp and other communication channels.
• Understand client requirements, business needs, budget and expectations.
• Gather detailed information regarding:
  
• Banking solutions
• WhatsApp solutions
• Advisors/Consultants
• Data-related requirements
• Other business and service requirements
• Explain relevant company services, solutions, pricing and available options.
• Conduct regular and structured follow-ups with prospective clients.
• Build and maintain professional relationships with prospects until closure.
• Handle customer queries, objections and commercial discussions confidently.
• Prepare and communicate offers, pricing, terms and conditions based on client discussions.
• Negotiate with prospects within approved company guidelines.
• Work proactively towards converting enquiries into confirmed business opportunities.
• Maintain accurate records of enquiries, client discussions and follow-ups.
• Update enquiry status, requirements, offers, pricing and follow-up details in Excel/Google Sheets.
• Clearly document final discussions and proposed terms before submitting cases to the Manager.
• Share qualified/finalized enquiries with the Manager for final review and approval.
• Coordinate with internal teams after management approval for further processing.
• Prepare daily and weekly reports covering enquiries received, calls made, follow-ups, offers submitted, conversions, and pending cases.
• Achieve assigned targets and contribute to revenue generation and business growth.

Candidate Profile

We are looking for candidates who are:

• Highly motivated and result-oriented.
• Confident, proactive, and persistent with follow-ups.
• Target-driven with a strong business mindset.
• Strong in negotiation and objection handling.
• Comfortable making frequent calls and handling multiple enquiries.
• Good at understanding customer requirements and identifying business opportunities.
• Comfortable discussing pricing, services, and commercial terms.
• Organized and disciplined in maintaining Excel records and reports.
• Able to work independently while keeping management updated.
• Willing to take ownership of assigned targets and results.

Required Skills & Qualifications

• 25 years of experience in Customer Service, Sales, Business Development, Telesales, Lead Conversion, Relationship Management or a similar role.
• Excellent verbal communication skills in Hindi and English.
• Knowledge of Tamil, Telugu, Kannada, or Malayalam will be an added advantage.
• Strong convincing, negotiation, and closing skills.
• Good working knowledge of MS Excel / Google Sheets.
• Experience handling inbound enquiries/leads and converting them into business is preferred.
• Candidates with experience in B2B Sales, Financial Services, Banking Solutions, WhatsApp Solutions, Technology Services, Data Services or Consultancy/Advisory businesses will be preferred.

Performance Expectations

The selected candidate will be expected to:

1. Respond promptly to new enquiries.
2. Understand and qualify every enquiry properly.
3. Maintain consistent follow-ups until the enquiry reaches a clear outcome.
4. Present appropriate services and commercial offers.
5. Clearly communicate applicable terms and conditions.
6. Maintain complete and accurate enquiry records in Excel/Google Sheets.
7. Escalate qualified/finalized cases to the Manager for final approval.
8. Focus on conversion, revenue generation, and business growth.

Salary & Benefits

• Salary: 30,000 50,000 per month
• Accommodation: Provided by the Company
• Full-time employment
• Performance- and target-oriented growth opportunities
• Opportunity to work with a business-focused team