Customer Support Representative

EMIAC Technologies; Jaipur; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Friendly culture

Beautiful Jaipur office

Gaming zone

In-house library

Growth opportunities

Premium tools access

Fun Fridays & celebrations

Green workplace

Job summary

EMIAC Technologies in Jaipur seeks a confident Calls & Customer Support Representative with strong English communication. You will handle customer queries, make and receive calls, and provide accurate information to ensure a positive experience.

Freshers and experienced candidates can apply. The role offers a friendly work culture, modern office facilities, and opportunities to grow through exposure to live projects and premium tools.

Qualifications

• Good verbal communication skills in English.
• Strong interpersonal and listening skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle customer queries patiently and professionally.
• Good problem-solving and multitasking abilities.
• Freshers and experienced candidates can apply.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Communicate with customers in English and understand their queries.
• Provide accurate information about the company's products and services.
• Resolve customer issues and queries in a polite and timely manner.
• Follow up with customers whenever required.
• Maintain proper records of customer interactions and call details.
• Ensure customer satisfaction through effective communication and support.
• Coordinate with the internal team to resolve customer concerns.

Skills

Good verbal communication

Interpersonal skills

Listening skills

Basic computer knowledge

MS Office

Patience under pressure

Problem solving

Multitasking

Freshers welcome

Tools

MS Office

Job description

We are looking for a confident and customer-focused Calls & Customer Support Representative with good English communication skills. The candidate will be responsible for handling customer queries, making and receiving calls, providing accurate information, and ensuring a positive customer experience.

• Handle incoming and outgoing customer calls professionally.
• Communicate with customers in English and understand their queries.
• Provide accurate information about the company's products and services.
• Resolve customer issues and queries in a polite and timely manner.
• Follow up with customers whenever required.
• Maintain proper records of customer interactions and call details.
• Ensure customer satisfaction through effective communication and support.
• Coordinate with the internal team to resolve customer concerns.

Required Skills & Qualifications

• Good verbal communication skills in English.
• Strong interpersonal and listening skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to handle customer queries patiently and professionally.
• Good problem-solving and multitasking abilities.
• Freshers and experienced candidates can apply.

Friendly Work Culture – Work with supportive managers and a collaborative team that values creativity and growth.

Beautiful Office Infrastructure – Experience one of the most aesthetically pleasing and well-designed offices in Jaipur.

Gaming Zone – Unwind and recharge in our dedicated gaming area—because great ideas need relaxed minds.

In-House Library – Access a curated collection of books for learning, motivation, and leisure reading.

Growth-Oriented Learning – Real-time exposure to live projects and the chance to work closely with experienced professionals.

Access to Premium Tools – Learn and explore AI tools, design platforms, and content automation as part of your day-to-day tasks.

Fun Fridays & Celebrations – Regular team-building activities, themed days, and festival celebrations to keep the fun going.

Green Workplace – A fresh and calming atmosphere with plants and open spaces that boost productivity and peace.