International Customer Support & Technical Support Executive

Pagaar India; Jaipur; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Free travel tickets

Free guest house stay (10 days)

Job summary

Elite Business Solution in Jaipur is hiring for International Customer Support and Technical Support roles. Freshers and experienced professionals can apply; this is 100% office-based with 24x7 shifts and remote interview options.

Selected candidates will receive relocation support including travel tickets and 10 days of free guest house stay; immediate joiners are preferred. You will handle English/Hindi inquiries, resolve issues, and log cases in the CRM system.

Qualifications

• 12th Pass or Any Graduate degree from a recognized board/university.
• Strong verbal and written communication skills in English and/or Hindi.
• Basic computer proficiency with good keyboard typing speed (25+ WPM).

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Ensure high first-contact resolution and customer satisfaction.
• Maintain accurate case notes in the CRM software.
• Follow documented scripts and standard operating protocols.
• Collaborate with team leaders to meet operational SLAs and KPIs.

Skills

English & Hindi communication

Typing 25+ WPM

Basic computer skills

Education

12th Pass

Graduate

Tools

CRM software

Job description

International Customer Support & Technical Support Executive

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Job Description

Job Title: International Customer Support & Technical Support Executive

Experience: Freshers & Experienced Candidates (0 – 3 Years)

Salary Package:

Consultancy: Elite Business Solution

Work Location: Jaipur, Rajasthan (100% Work from Office / Full-Time)

Process Mode: Chat & Voice Process (Assigned based on candidate preference & skill matrix)

Shift Structure: 24x7 Rotational Shifts (Including dedicated night shifts)

Eligibility: Undergraduates (UG Freshers) and Graduates are both eligible

Notice Period: Immediate Joiners Preferred (Must relocate within 2–3 days if outside Jaipur)

Interview Mode: 100% Remote / Online (HR Round followed by Video Call Operations Round)

Job Summary

URGENT HIRING ALERT! Elite Business Solution is actively recruiting dynamic, language-proficient, and career-driven individuals for International Customer Support & Technical Support positions in Jaipur. This role is a premier opportunity for ambitious undergraduates and freshers looking to break into the global ITES/BPO sector with a highly stable corporate brand.

Whether you prefer handling real-time customer voice calls or managing digital text chats, this process offers a fast-tracked career loop. To support top talent across India, complete relocation support including free travel tickets and 10 days of free guest house stay is fully sponsored for selected candidates.

Key Responsibilities

• Omnichannel Support: Efficiently handle international customer queries, account troubleshooting, and service configurations through professional phone calls or text chats in English.
• Product Advisory: Provide highly accurate information regarding cross-border orders, service updates, package features, and company logistics guidelines.
• Issue Resolution: Actively listen to customer complaints, systematically resolve order delays or cancellation flows, and ensure high first-contact resolution (FCR) indices.
• CRM Reporting: Maintain clean databases by accurately logging customer conversation logs, system update timelines, and case status changes within the tracking software.

Relocation Assistance Matrix

To make your move to Jaipur completely stress-free, the company offers:

• Free Travel Ticket: Flight or train travel tickets fully sponsored and booked for outstation candidates upon selection.
• Free Guest House Stay: 10 Days of fully free guest house accommodation to help you search for local housing comfortably.
• Onboarding Requirement: Selected outstation talent must be physically ready to pack and relocate to Jaipur within 2 to 3 days of clearing the video interview rounds.

Interview & Offer Protocol

• Step 1: Remote HR Screening Round (Initial profile syntax and communication alignment check).
• Step 2: Video Call Operations Round (Technical capability and shift adaptability assessment).
• Important Note: While the evaluation rounds are completely virtual, the formal Physical Offer Letter will be issued strictly at the Jaipur office premises during day-1 onboarding.

Key Responsibilities

• Handle customer inquiries promptly and professionally across phone, email, and chat channels.
• Resolve service issues with high first-contact resolution and customer satisfaction scores.
• Maintain accurate and detailed case notes in the CRM software.
• Follow documented communication scripts and standard operating protocols.
• Collaborate with team leaders to meet operational SLAs and KPIs.

Required Skills & Qualifications

• 12th Pass or Any Graduate degree from a recognized board/university.
• Strong verbal and written communication skills in English and/or Hindi.
• Basic computer proficiency with good keyboard typing speed (25+ WPM).

Preferred Qualifications

• Experience with large scale, high traffic systems.

Estimated salary for this role in Jaipur

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