Customer Support Representative / International BPO / Jaipur

Ambition Global Services; Kota; On-site; INR 325,000 - 500,000; Full time

Benefits offered by this job

Market-leading fixed CTC + uncapped月ly

Relocation assistance

Outstation travel ticket

Exposure to tier-1 global brands

Job summary

Ambition Global Services in Jaipur is hiring Customer Support Executives to handle International Voice, Chat, and Email support. Freshers and experienced candidates are welcome; relocation assistance is available. The role focuses on resolving queries, delivering world-class service, and maintaining high CSAT standards.

You will interact with global customers, follow SOPs, and work in a fast-paced BPO environment with clear career progression toward Team Leader or QA roles.

Qualifications

• Excellent English Communication Skills (Spoken & Written).
• Good listening, comprehension, and customer care / problem-solving abilities.
• Basic computer literacy & typing speed (30+ WPM preferred for Chat/Email Non-Voice roles).
• Flexibility to work in rotational shifts (5.5-day work week with rotational offs).
• Openness to relocate to and work from office in Jaipur.

Responsibilities

• Handle incoming customer inquiries across International Voice, Chat, and Email channels professionally.
• Identify customer needs, troubleshoot technical/service issues, and provide timely, accurate resolutions.
• Maintain high Customer Satisfaction (CSAT) scores, quality scores, and First Contact Resolution (FCR).
• Communicate effectively with international clients using fluent English communication skills.
• Follow standard operating procedures (SOPs) and process guidelines efficiently.

Skills

Excellent English (Spoken & Written)

Active listening & problem solving

Typing speed 30+ WPM

Education

12th Pass

Undergraduate

Any Graduate

Postgraduate

Tools

Basic computer literacy

Job description

URGENT HIRING | International BPO Customer Support Opportunities in Jaipur

Role: Customer Support Executive / Customer Service Representative (Voice / Chat / Email)

Salary: 3.25 LPA 5.00 LPA + Monthly Incentives

Experience: 0 to 5 Years (Freshers & Experienced Candidates Welcome)

Education: 12th Pass / Undergraduate / Any Graduate / Postgraduate

Complete relocation assistance for outstation candidates

Planning to move to Jaipur? We make your relocation seamless!

JOB OVERVIEW

We are hiring Customer Support Executives for premier International BPO processes in Jaipur. As a Customer Care Representative, you will interact with global customers to resolve queries, troubleshoot issues, and deliver world-class service through International Voice Process, Live Chat Support, and Email processes.

Key responsibilities

• Handle incoming customer inquiries across International Voice, Chat, and Email channels professionally.
• Identify customer needs, troubleshoot technical/service issues, and provide timely, accurate resolutions.
• Maintain high Customer Satisfaction (CSAT) scores, quality scores, and First Contact Resolution (FCR).
• Communicate effectively with international clients using fluent English communication skills.
• Follow standard operating procedures (SOPs) and process guidelines efficiently.

Candidate requirements

• Excellent English Communication Skills (Spoken & Written).
• Good listening, comprehension, and customer care / problem-solving abilities.
• Basic computer literacy & typing speed (30+ WPM preferred for Chat/Email Non-Voice roles).
• Flexibility to work in rotational shifts (5.5-day work week with rotational offs).
• Openness to relocate to and work from office in Jaipur.

Perks & benefits

• Market leading fixed CTC + lucrative uncapped monthly performance incentives
• Free outstation travel ticket + initial 10-day free hotel stay
• Exposure to tier-1 global brands, international client handling, and modern infrastructure
• Fast-track career growth into Team Leader, Quality Analyst (QA), or Trainer roles