Customer Support Representative in Jaipur

EMIAC Technologies; Jaipur; Presencial; INR 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hands-On Training

Portfolio Development

Mentorship

Friendly Culture

Jaipur Office

Gaming Zone

In-House Library

Growth Learning

AI Tools Access

Fun Fridays

Descripción de la vacante

EMIAC Technologies Limited in Jaipur is seeking a confident Customer Support Representative with strong English communication. You will handle customer queries, make and receive calls, and provide accurate product information to ensure a positive experience.

The role involves resolving issues politely, following up with customers, maintaining records of interactions, and coordinating with internal teams to deliver timely solutions.

Formación

• Handle incoming and outgoing customer calls professionally.
• Communicate with customers in English and understand their queries.
• Provide accurate information about the company's products and services.
• Resolve customer issues and queries in a polite and timely manner.
• Follow up with customers whenever required.
• Maintain proper records of customer interactions and call details.
• Ensure customer satisfaction through effective communication and support.
• Coordinate with the internal team to resolve customer concerns.

Responsabilidades

• Handle incoming and outgoing customer calls professionally.
• Communicate with customers in English and understand their queries.
• Provide accurate information about the company's products and services.
• Resolve customer issues and queries in a polite and timely manner.
• Follow up with customers whenever required.
• Maintain proper records of customer interactions and call details.
• Ensure customer satisfaction through effective communication and support.
• Coordinate with the internal team to resolve customer concerns.

Conocimientos

Customer service

English communication

Phone handling

Query resolution

Record keeping

Descripción del empleo

We are looking for a confident and customer-focused Customer Support Representative with good English communication skills. The candidate will be responsible for handling customer queries, making and receiving calls, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Communicate with customers in English and understand their queries.
• Provide accurate information about the company's products and services.
• Resolve customer issues and queries in a polite and timely manner.
• Follow up with customers whenever required.
• Maintain proper records of customer interactions and call details.
• Ensure customer satisfaction through effective communication and support.
• Coordinate with the internal team to resolve customer concerns.

Perks & Benefits

• Hands-On Experience – Get real-world training while working on live projects for a global brand.
• Portfolio Development – Create and contribute to actual brand content you can showcase in your portfolio.
• Professional Mentorship – Learn directly from experienced professionals who will guide and support your growth.
• Friendly Work Culture – Work with supportive managers and a collaborative team that values creativity and growth.
• Beautiful Office Infrastructure – Experience one of the most aesthetically pleasing and well-designed offices in Jaipur.
• Gaming Zone – Unwind and recharge in our dedicated gaming area—because great ideas need relaxed minds.
• In-House Library – Access a curated collection of books for learning, motivation, and leisure reading.
• Growth-Oriented Learning – Real-time exposure to live projects and the chance to work closely with experienced professionals.
• Access to Premium Tools – Learn and explore AI tools, design platforms, and content automation as part of your day-to-day tasks.
• Fun Fridays & Celebrations – Regular team-building activities, themed days, and festival celebrations to keep the fun going.
• Green Workplace – A fresh and calming atmosphere with plants and open spaces that boost productivity and peace.

About Company

EMIAC Technologies is a leading content marketing agency with over 8 years of industry expertise. We specialize in two core services: Content writing and guest posting + press releases. With a team of 100+, we deliver top-notch content that resonates with diverse audiences across the globe. From SEO-optimized blog posts to compelling web copy and engaging press releases, we help businesses build strong digital footprints.