Customer Support Representative

Foundever; Gurugram District; On-site; INR 502,000 - 580,000; Full time

Benefits offered by this job

Home pickup and drop

5-day work week

2 rotational week offs

PACMAN incentive up to 2000

Job summary

Foundever in Gurgaon is seeking a Customer Service Executive for a BBW French Process to handle US-based customer queries. Fluency in French is mandatory, with good English skills, and the role targets both freshers and experienced candidates for higher salaries.

The position offers a 5-day work week, home pickup and drop facilities, and opportunities to work on an international process with US shifts. Training and ongoing support are provided to ensure service excellence.

Qualifications

• Good French and English communication skills.

Responsibilities

• Handle customer queries for a US-based process.
• Provide excellent customer service and resolve customer concerns efficiently.
• Understand customer requirements and provide appropriate solutions.
• Maintain process quality and meet defined performance standards.
• Follow company policies, procedures, and compliance guidelines.

Skills

French language

English language

Job description

Customer Service Executive BBW French Process

Language: French Mandatory

Process: BBW French Process

Process Type: US-Based Customer Service Process

Contact: HR DANICA- 9702047648

Job Highlights

• Freshers: 45,000 per month
• 12+ Months Experience: 52,000 per month
• PACMAN Incentive: Up to 2,000
• Home Pickup & Drop Facility
• 5 Days Working
• 2 Rotational Week Offs
• US Shifts

Key Responsibilities

• Handle customer queries for a US-based process.
• Provide excellent customer service and resolve customer concerns efficiently.
• Understand customer requirements and provide appropriate solutions.
• Maintain process quality and meet defined performance standards.
• Follow company policies, procedures, and compliance guidelines.

Eligibility

• Candidates with good French and English communication skills.
• Freshers can apply.
• Candidates with 12+ months of relevant experience are eligible for the higher salary package.
• Willingness to work US shifts.
• Good customer-handling and problem-solving skills.

Benefits

• Attractive salary package.
• PACMAN incentive up to 2,000.
• Convenient home pickup and drop facility.
• 5-day working week.
• 2 rotational week offs.
• Opportunity to work in an international process.

Location: Gurgaon