Blended Customer Support Professional

Fusion CX; Siliguri; On-site; INR 180,000 - 300,000; Full time

Job summary

Fusion CX is seeking a customer service professional in India to handle inquiries via phone, email, and chat, resolving issues and maintaining knowledge of products. You will collaborate with internal teams to address complex complaints and contribute to process improvements.

The role emphasizes teamwork and delivering excellent service. Based in Siliguri, West Bengal, the position is on-site with opportunities to grow within the customer experience function.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through phone, email, and chat.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain knowledge of products and services to provide accurate information.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Work effectively in a team environment to achieve common goals.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various channels, including phone, email, and chat.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and maintain knowledge of products and services to provide accurate information.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Work effectively in a team environment to achieve common goals.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.