Customer Support Officer

Mphasis; Pune District; On-site; INR 200,000 - 260,000; Full time

Benefits offered by this job

Technical excellence opportunities

Work-life balance

Open culture and freedom to innovate

Job summary

A leading IT solutions provider is seeking a Transaction Processing Officer in Pune. This role is ideal for graduate freshers with strong typing and analytical skills. Responsibilities include recording client interactions, following procedures, and ensuring customer satisfaction. You will enjoy a culture that fosters innovation and provides a balanced work environment. Join a team recognized for high customer satisfaction standards and project completion.

Qualifications

• Graduate freshers with good typing skills.
• Comfortable with Rotational shifts and extended working hours.
• Basic knowledge of Insurance.
• Typing speed of 30 WPM.

Responsibilities

• Record interaction using client system with proper classification.
• Follow up and closure of interactions to ensure customer satisfaction.
• Refer Knowledge base and perform tasks as per defined process.
• Demonstrate passion for customer service.
• Be comfortable with rotational shifts, extended hours and weekly offs.

Skills

Typing skills

Analytical skills

Operating the computer

MS Office

Business email Communication

Basic knowledge of Insurance

Typing Speed 30 WPM

Education

Any Graduate

Job description

Role: Tr Transaction Processing Officer - BPO

Who are we looking for?

• Graduate freshers with good typing skills
• Analytical skills

Technical Skills:

• Operating the computer- Intermediate
• MS Office - Intermediate
• Average in Spoken and written English with effective Business email Communication
• Basic knowledge of Insurance
• Typing Speed 30 WPM

Process Skills:

• Record interaction using client system with proper classification
• Refer Knowledge base and perform task as per defined process
• Follow up and closure of interactions to ensure customer satisfaction
• Passionate about customer service
• Comfortable with Rotational shifts, extended working hours and weekly offs

Behavioral Skills:

• Self learner

Qualification:

• Any Graduate, Freshers can apply

What’s in for you?

• At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
• You get an open and transparent culture along with freedom to experimentation and innovation

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.