Technical Support Engineer -SD

Mphasis; Maharashtra; On-site; INR 250,000 - 420,000; Full time

Job summary

Mphasis is a leading IT solutions provider with global delivery and client partnerships. This role is for a Technical Support – Service Desk based in Pune, inviting candidates with 1–2 years of IT Service Desk experience and strong troubleshooting skills.

The candidate should communicate effectively in English and be adaptable to rotational/flexible shifts as per business needs. We value a customer-first mindset and a willingness to learn, with opportunities to work with a team that handles high

Qualifications

• Minimum 1–2 years of IT Service Desk experience.
• Willing to work in rotational/flexible shifts as required.
• Excellent English-speaking skills and customer-focused attitude.
• Graduate degree in any discipline.

Skills

IT Service Desk

Troubleshooting

English Proficiency

Customer Support

Operating Systems

Education

Graduate

Tools

MDM

Exchange Server

Office 365

VPN

SharePoint

Job description

Who are we looking for?

Candidates with a minimum 1 to 2 years of IT Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent English-speaking skills; and willing to work in rotational shifts and/or flexible shifts as per business requirement.

Job Description

Role: Technical Support – Service Desk

Location: Pune

Who are we looking for?

Candidates with a minimum 1 to 2 years of IT Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent English-speaking skills; and willing to work in rotational shifts and/or flexible shifts as per business requirement.

Technical Skills

• Operating Systems, Desktop, Laptop, MDM, MFA, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint.

Process Skills

• Active listening and probing skills.
• Effective business communication skills.
• Navigate through ticketing tools and knowledge base articles.

Behavioral Skills

• Receptive for feedback and willing to learn.
• Positive attitude and team player.

Qualification

• Any graduate.

What’s in for you?

• At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
• You get an open and transparent culture along with freedom to experimentation and innovation.

About The Practice/ Project

• Leading HR solutions company.

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.