Tr Transaction Processing Officer

Mphasis; Mangaluru; In loco; INR 220.000 - 420.000; Tempo pieno

Descrizione del lavoro

Mphasis in India seeks an Associate to provide day-to-day customer support for back-office operations and web support via email and portal activities. The role requires strong communication, fast typing, and the ability to work flexible US shift hours.

Fresh graduates with good English comprehension are encouraged to apply. Knowledge of order tracking and documentation is preferred, with a focus on meeting service levels and accurate data handling.

Competenze

• Freshers for back-office operations focusing on email and chat support.
• Excellent communication skills and English comprehension.
• Familiarity with supply chain management, order tracking and documentation preferred.
• Willing to work US shifts (9 hours) and flexible with timings.
• Excellent keyboard speed: at least 35 wpm with 92% accuracy.
• Fresh graduates encouraged to apply.

Mansioni

• Manage support inboxes and respond to end-user requests per service standards.
• Process service orders and document user information in ticketing system.
• Collaborate with team and keep status updates on issue progress.
• Adhere to schedules, SLAs, and handle multiple priorities.
• Identify root causes and address customer concerns proactively.

Conoscenze

Freshers

Email support

Chat support

Strong communication

Shift flexibility

English comprehension

Order tracking

Formazione

High School

BSc/BA/BCOM/Diploma

Descrizione del lavoro

The Associate provides day-to-day customer support for back-office operations and web support via email and portal activities. This role is for someone who excels at and multi-tasking. Should be able to proactively track pending customer orders and provide resolution.

Responsibilities

• Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
• Process service orders, answer questions, maintain account information, and accurately document users information in ticketing / record system.
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information.
• Adherence to schedules/ turnaround times and shifts, effectively manage time, while handling multiple priorities.
• Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
• Understand and proactively addresses user's concerns, identifying the root of the issue.

Skills & Qualifications

• Freshers for Back-office operations - Email and chat support.
• Good communication skills
• Understanding of supply chain management / order tracking and documentation preferred
• Should be flexible with shift timings. Should also be ready to work in US shifts hours; 9 hours.
• Excellent keyboard skills with an average speed of minimum of 35 words per min with 92% accuracy
• Should have good English comprehension skills and should be able to comprehend customer requirements and act on the information accordingly.

Education

• High School pass is minimum requirement with Excellent Communication skills.
• BSc, B. Com and BA or Diploma holders (12+3 years of education).