Customer Service Representative

Mphasis; Mangaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

A leading IT solutions provider in Mangaluru is looking for a Support Specialist (Voice Process). This full-time role requires exceptional communication skills and a Bachelor's degree. Candidates will handle customer queries via calls and emails, ensuring satisfaction. This entry-level position offers opportunities for freshers willing to work night shifts. Apply now to take the first step in your career.

Qualifications

• Freshers with excellent communication skills.
• Comfortable with rotational shifts and extended working hours.
• Must clear V&A and online typing tests.

Responsibilities

• Respond to customer queries via calls and emails.
• Record interactions using the client system.
• Follow up to ensure customer satisfaction.

Skills

Excellent communication skills

Fluent in spoken and written English

Active listening skills

Basic knowledge of Insurance

Analytical skills

Education

Bachelor's Degree

Tools

MS Office

Job description

Overview

Walk in Drive at Mphasis Mangalore Location. Interested candidates can apply for the below job and attend directly.

Interview date: 3rd to 20 of Sep 2025

Interview time: 10.30 am to 5 pm

Shifts: Must be ok to work on Night Shift (6.30 pm to 3.30 am) M-F

Job Title: Support Specialist (Voice Process)

Job Duration: Full time job opportunity with Benefits

Process Skills

• Respond to customer queries via inbound/outbound calls and emails within defined SLA’s
• Record interaction using client system with proper classification
• Refer Knowledge base and perform task as per defined process
• Follow up and closure of interactions to ensure customer satisfaction
• Passionate about customer service
• Comfortable with Rotational shifts, extended working hours and weekly offs
• Candidate should clear the V&A and online typing tests

Technical Skills

• Looking for freshers with excellent communication skills.
• Bachelor's Degree is a Must
• Operating the computer- Intermediate
• MS Office - Intermediate
• Fluent in Spoken and written English with effective Business Communication
• Communication in neutral accent over phone
• Active listening and probing skills
• Basic knowledge of Insurance
• Analytical skills

About US

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays

Seniority level

Entry level

Employment type

Full-time

Job function

• Customer Service
• Industries IT Services and IT Consulting

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