Customer Support Network Engineer

Techdoquest Incorporated; Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

Techdoquest Incorporated is seeking an Engineer to handle customer calls and troubleshoot Netgear devices in Chennai. You will resolve issues in the first interaction and continuously learn about new products and updates.

The role requires customer-focused service, strong communication, and a readiness to work 24x7 shifts, with opportunities to upsell Premium support contracts. Experience required is 1–3 years, with location at Chennai – Ambit IT Park.

Qualifications

• Ability to troubleshoot Netgear devices and related networks.
• Customer service excellence and effective communication.
• Willingness to work in 24x7 shift.
• Interest in upgrading product knowledge and solutions.

Responsibilities

• Handle customer calls and troubleshoot Netgear device issues.
• Resolve issues in the first interaction when possible.
• Acquire knowledge on new products and updates.
• Provide outstanding service with product knowledge and friendly service.
• Position and upsell Premium support contracts based on entitlement.

Skills

Self-Motivated

Work Under Pressure

Clear Communicator

Critical Thinking

Customer Centric

Upsell Skills

Job description

Job Description

Designation : Engineer

Experience: 1 – 3 years

Location : Chennai – Ambit IT Park

Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.

Ensure resolution provided in the first interaction with the customer

Acquiring knowledge about the newly released products and recent updates.

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service

Position and sell Premium support contracts to customers based on their support entitlement.

Desired Skills

• Self-Motivated C
• Ability to Work Under Pressure
• Should have good comprehensibility and understandability of what customers want
• Should have critical thought process and decision-making capability with focus on accuracy
• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
• Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
• Ability to sell/Upsell
• Candidates should be open to a shift of 24x7.

Soft Skills

• Should possess good English verbal skills
• Excellent logical reasoning ands of technology experts across.