Customer Support Network Engineer

TechDoQuest; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

TechDoQuest in Chennai is seeking a Customer Support executive to handle calls and troubleshoot Netgear devices, ensuring first-contact resolution and a smooth customer experience.

You will continually learn about new products and updates, greet customers with a friendly approach, and maintain strong product knowledge while delivering quality service. The role includes upselling Premium support contracts and adapting to a 24x7 shift pattern.

Qualifications

• Experience handling customer calls and troubleshooting tech issues.
• Ability to sell Premium support contracts.
• Willingness to work 24x7 shifts.

Responsibilities

• Handle customer calls and troubleshoot Netgear devices.
• Ensure resolution in the first interaction with the customer.
• Acquire knowledge about newly released products and updates.
• Provide outstanding service by greeting customers, maintaining product knowledge, and delivering friendly support.
• Position and sell Premium support contracts to customers based on entitlements.

Skills

Customer service

Troubleshooting

English communication

Upselling

Shift flexibility

Job description

• Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices.
• Ensure resolution provided in the first interaction with the customer
• Acquiring knowledge about the newly released products and recent updates.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
• Position and sell Premium support contracts to customers based on their support entitlement.
• Job Responsibilities:
• Desired Skills:
• Self-Motivated C Ability to Work Under Pressure
• Should have good comprehensibility and understandability of what customers want
• Should have critical thought process and decision-making capability with focus on accuracy
• Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies
• Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
• Ability to sell/Upsell
• Candidates should be open to a shift of 24x7.
• Soft Skills:
• Should possess good English verbal skills