Technical Care Specialist

Nokia; Gurgaon; On-site; INR 167,400 - 223,200; Full time

Job summary

Nokia is seeking a Technical Care Specialist in Gurgaon, India, to provide advanced technical support for broadband and IP network solutions. The role requires a Bachelor's degree in Engineering and 5 to 8 years of experience, focusing on troubleshooting and improving service quality for technical issues, while working collaboratively across teams. The position involves hybrid working and strong knowledge of broadband technologies and IP networking is essential.

Qualifications

• 5 to 8 years of relevant work experience.
• Strong understanding of broadband access technologies.
• Solid knowledge of IP networking and protocols.

Responsibilities

• Deliver advanced technical support for broadband and IP network solutions.
• Lead or support small-scale technical projects.
• Engage with customers on complex technical issues.

Skills

Analytical skills

Communication skills

Customer-focused

Troubleshooting

Root cause analysis

Education

Bachelor's degree in Engineering

Tools

UNIX/Linux systems

Network and system analysis tools

Job description

As a Technical Care Specialist, you will deliver advanced, proactive technical support for broadband and IP network solutions by diagnosing and resolving complex technical issues, collaborating closely with R&D and cross-functional teams, performing in-depth root cause analysis, documenting findings and solutions, sharing technical knowledge, optimizing network performance, and continuously improving service quality to ensure reliable operations and exceptional customer satisfaction.

Your responsibilities

• Work independently using best practices and industry knowledge to address business and technical challenges.
• Lead or contribute to small-scale technical projects with minimal risk and resource requirements.
• Assist subject matter experts with advanced troubleshooting, including system-level tracing, debugging, and protocol analysis.
• Identify, reproduce, and document defects, and collaborate closely with R&D teams to ensure timely resolution.
• Engage with customers on complex technical issues by providing effective workarounds and clear technical guidance.
• Ensure compliance with SLA timelines for escalated cases and follow emergency processes when required.
• Contribute to root cause analysis (RCA) activities and participate in the preparation of technical reports.
• Create, review, and maintain technical documentation, guidelines, and knowledge base articles to support continuous learning and efficient issue resolution.

Your skills and experience

You have:

Bachelor’s degree in Engineering with 5 to 8 years of relevant work experience.

Strong understanding of broadband access technologies, including GPON, XGS‑PON, SD‑WAN, FWA, and related solutions.

Solid knowledge of IP networking (IPv4/IPv6) and protocols such as SIP, IGMP, SNMP, SNTP, DHCP, PPPoE, and ERPS.

Hands‑on experience in troubleshooting, diagnostics, and root cause analysis (RCA) within live customer environments.

Proficiency in UNIX/Linux systems and the use of network and system analysis support tools.

It would be nice if you also had:

Excellent analytical, communication, and customer‑focused skills, with the ability to perform effectively under pressure in 24x7 support environments.

Experience with Nokia products such as Lightspan, Altiplano (SD‑WAN), ISAM 7302/7330/7360, and management systems including 5520 AMS, 5529 APC, IDM, OAD, SDC, and NA 5530.

Job Info

• Job Category Customer Services
• Posting Date 05/08/2026
• Job Schedule Full time
• Job Type Experienced
• Job Identification 29010
• Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?) No
• Laptop - support with ordering needed Yes
• Locations Plot 25 Sec 18 Electronic City, Gurgaon, Haryana, 122016, IN 230 and 231 Sahar Road, Andheri East, Mumbai, Maharashtra, 400099, IN (Hybrid)