Customer Support (Mega Drive @ Wroots)

wroots global pvt ltd; Bengaluru; Presencial; INR 495.000 - 605.000; Jornada completa

Descripción de la vacante

wroots global pvt ltd in Bengaluru invites applications for an International Voice Process Associate in Customer Support. You will handle calls from international clients, provide solutions, and maintain a courteous, professional tone throughout the interaction. Requirements include excellent English communication.

Freshers and experienced candidates are welcome, with immediate joiners preferred. Shifts are general and rotational; on-site at Bangalore with up to 5.5 LPA compensation.

Formación

• Excellent communication in English.
• Freshers and experienced candidates welcome.
• Immediate joiners required.

Responsabilidades

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints with timely solutions.
• Maintain customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including call handling time and resolution.
• Collaborate with cross-functional teams to resolve escalated issues.

Conocimientos

English proficiency

Descripción del empleo

BPO Associate - International voice process

Requirements:

• - Excellent Communication in English.
• - Freshers and Experienced are welcome to apply!!
• - Immediate joiners only.

Job Description:

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

• - Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

• - Work Location: Bangalore
• - Shifts: General & Rotational Shift (5 days work /2 days off)
• - Salary- Upto 5.5 LPA
• - Immediate Joiners Only!!!!