Customer Support (Mega Drive @ Wroots)

wroots global pvt ltd; Bangalore Rural; On-site; INR 495,000 - 605,000; Full time

Job summary

wroots global pvt ltd in Bangalore seeks an International Voice Process Associate to handle customer calls from international clients with professional communication and problem solving. Freshers and experienced candidates are welcome, with immediate joiners preferred and shifts including general/rotational schedules.

The role focuses on delivering effective solutions, maintaining high customer satisfaction, and meeting KPIs related to call handling, satisfaction, and resolution targets.

Qualifications

• Excellent communication in English.

Responsibilities

• Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

Skills

English communication

Job description

BPO Associate - International voice process

Requirements:

• - Excellent Communication in English.
• - Freshers and Experienced are welcome to apply!!
• - Immediate joiners only.

Job Description:

As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.

Key Responsibilities:

• - Handle inbound queries from customers in a professional and friendly manner.
• Identify and resolve customer complaints by providing timely solutions.
• Maintain a high level of customer satisfaction by addressing inquiries promptly.
• Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
• Work collaboratively with cross-functional teams to resolve escalated issues.

• - Work Location: Bangalore
• - Shifts: General & Rotational Shift (5 days work /2 days off)
• - Salary- Upto 5.5 LPA
• - Immediate Joiners Only!!!!