Customer Support Executive

TechDoQuest; Hyderabad; On-site; INR 240,000 - 420,000; Full time

Job summary

TechDoQuest is seeking a customer support specialist to handle inbound and outbound voice calls, understand concerns, and provide effective resolutions. You will troubleshoot basic product issues and strive for First Call Resolution to enhance customer satisfaction.

Responsibilities include accurately recording interactions, escalating complex queries when needed, and adhering to process guidelines and quality standards.

Qualifications

• Basic computer proficiency is required.
• Good listening and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Positive attitude and willingness to learn.

Responsibilities

• Provide customer support through inbound and outbound voice calls.
• Understand customer concerns and provide appropriate resolutions.
• Troubleshoot basic technical issues related to products and services.
• Ensure First Call Resolution (FCR) wherever possible.
• Maintain high levels of customer satisfaction.
• Record and update customer interactions accurately in the system.
• Escalate complex issues to the concerned support team when required.
• Follow process guidelines and quality standards.

Skills

Basic computer proficiency

Listening skills

Problem-solving skills

Fast-paced environment

Positive attitude

Willingness to learn

Job description

Provide customer support through inbound and outbound voice calls.

Understand customer concerns and provide appropriate resolutions.

Troubleshoot basic technical issues related to products and services.

Ensure First Call Resolution (FCR) wherever possible.

Maintain high levels of customer satisfaction.

Record and update customer interactions accurately in the system.

Escalate complex issues to the concerned support team when required.

Follow process guidelines and quality standards.

Required Skills

Basic computer proficiency

Good listening and problem-solving skills

Ability to work in a fast-paced environment

Positive attitude and willingness to learn