Customer Support Specialist

Webart Softech; Panchkula; On-site; INR 240,000 - 360,000; Full time

Job summary

Webart Softech in India is hiring a Customer Support Representative (International Process) to handle international voice inquiries with professionalism and clear communication.

The role offers a 5-day week, no graveyard shifts, and incentives based on performance. Fresh graduates with good communication are welcome to apply and training is provided.

Qualifications

• Excellent communication skills required.
• Experience in International voice process preferred (1 year).
• Fresh graduates with good communication can apply.

Responsibilities

• Engage directly with customers via telephone.
• Respond promptly and professionally to customer inquiries.
• Resolve customer complaints and ensure a positive experience.
• Collect and evaluate information to manage customer concerns.
• Document inquiries, feedback, and complaints.
• Keep track of actions taken to address customer needs.
• Collaborate with internal teams to deliver seamless service.
• Follow up on customer interactions to ensure satisfaction.

Skills

Communication skills

International voice process

Phone support

Job description

Job Description

We are actively hiring for the role of Customer support Representative (International Process).

Position Details

• Work Schedule: 5 days a week
• Required Skills: Excellent communication skills and atleast 1 years experience in International voice process
• Freshers/Graduates with good communication skills can apply
• No Graveyard Shifts
• Process: International
• Incentives: No targets, attractive performance-based incentives

Job Responsibilities

• Engage directly with customers via telephone
• Respond promptly and professionally to customer inquiries
• Resolve customer complaints and ensure a positive experience
• Collect and evaluate all relevant information to manage customer concerns
• Document inquiries, feedback, and complaints
• Keep track of actions taken to address customer needs
• Collaborate with internal teams to deliver seamless service
• Follow up on customer interactions to ensure complete satisfaction