Technical Support Specialist - Inbound calling

CSS Corp; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Movate seeks an L1 Technical Support Voice agent for its International BPO. The role requires 6 months to 3 years of technical or customer support experience and strong communication skills. The position is based at Chennai Ambit IT Park Primary and focuses on delivering first-call resolution for global customers.

Responsibilities include troubleshooting, educating customers on product use, and handling outbound calls when needed. A customer-first attitude and team collaboration are essential.

Qualifications

• High school diploma or GED is required.
• 6 months to 1 year experience in technical or customer support.
• Phone-based customer service experience.
• Able to troubleshoot consumer electronics.
• Strong work ethic and customer focus.
• Excellent verbal communication.
• Able to work independently or in a team.
• Strong time management in a fast-paced environment.

Responsibilities

• Respond promptly, courteously, and knowledgeably to technical support inquiries.
• Provide top-tier support to all customers with a goal of first call resolution.
• Educate customers on system installation/use, and assist in troubleshooting.
• Utilize prior customer support experience to enable customer success and happiness.
• Use problem-solving skills to solve customer issues and address concerns.
• Outbound calls to current customers to address issues, when needed.

Skills

Technical Support

Phone support

Customer service

Troubleshooting

Communication skills

Time management

Team player

Problem solving

Positive attitude

Independent worker

Education

High school diploma or GED

Job description

Hi All,

Please find the below job description,

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.

Position : L1 Technical Support Voice - International BPO

Experience : 6 Months 3 Years

Job Location : Chennai Ambit IT Park Primary

Responsibilities Include:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Skillset

• High school diploma or general education degree (GED);6 Months to 1 year experience in Technical Support or Customer Support Environment
• Proven success in a phone-based customer service or call center position
• Ability to understand and determine root causes to customer issues
• Comfortable with technology and ability to provide technical assistance for consumer electronics
• Strong work ethic and the drive to contribute to company goals
• Clear and effective phone communication skills to ensure all customer issues are resolved
• Ability to work independently and in a team setting
• Ability to prioritize in a fast-paced environment and excellent time management skills
• Positive, can-do attitude and eager for continuous improvement
• Strong commitment to customer happiness and satisfaction .