Customer Support Executives For International Chat Process in Pune

Smart Vision Consultancy Services; Pune District; On-site; INR 325,000 - 389,000; Full time

Benefits offered by this job

Cab facility

Job summary

Smart Vision Consultancy Services in Pune is hiring Customer Support Executives for its International Chat Process. This is a great opportunity for candidates looking to build a career in customer service with a reputed organization.

You will handle chat queries for international clients, maintain records, and meet productivity and quality targets. Graduates and undergraduates with at least 1 year of international chat or voice experience and strong English skills are encouraged to apply.

Qualifications

• Graduates and undergraduates are welcome to apply.
• At least 1 year of international voice or chat experience, preferably in seller support.
• Excellent written and verbal communication skills in English.

Responsibilities

• Handle customer queries and concerns through chat for international clients in seller support.
• Provide accurate and timely resolutions while maintaining service quality.
• Address issues professionally and escalate complex cases when required.
• Maintain records of interactions and follow up on pending queries to closure.
• Meet productivity and quality targets set by the process.

Skills

English communication

Customer service

Education

Graduates & Undergraduates

Job description

Customer Support Executive (International Chat Process)

Location: Pune

About the Role

A Pune based company is hiring Customer Support Executives for its International Chat Process. This is a great opportunity for candidates looking to build a career in customer service with a reputed organization.

Key Responsibilities

• Handle customer queries and concerns through chat for international clients, primarily in a seller support capacity.
• Provide accurate and timely resolutions while maintaining a high standard of service quality.
• Ensure customer satisfaction by addressing issues professionally and escalating complex cases where required.
• Maintain records of interactions and follow up on pending queries to closure.
• Meet productivity and quality targets set by the process.

Eligibility Criteria

Graduates and undergraduates are both welcome to apply. Candidates must have at least 1 year of international voice or chat experience, preferably in seller support. Excellent written and verbal communication skills in English are essential.

Shift and Work Details

Rotational shifts, 5.5 days a week working.

Both-side cab facility provided for safe and convenient commuting.

Salary and Benefits

Salary of up to Rs. 32,000 CTC per month, along with attractive incentives and a supportive work environment.