Customer Support Executive ( Voice Support)

Arokee; Bengaluru; On-site; INR 200,000 - 300,000; Full time

Job summary

Arokee is seeking enthusiastic Customer Support Executives for their Bangalore team. You will handle customer inquiries via phone, deliver courteous service, and strive for high satisfaction levels. Open to freshers with voice support background, night shifts may apply.

The role requires clear English communication and a willingness to sign a 1-year service agreement. Cab facility is not provided currently.

Qualifications

• Excellent verbal communication skills in English.
• Willingness to work in night shifts (rotational/fixed).
• Willing to sign a 1-year service agreement.
• Freshers may also apply.

Responsibilities

• Handle incoming customer queries via voice calls efficiently and professionally.
• Understand customer needs, troubleshoot issues, and provide accurate, timely resolutions.
• Maintain high standards of quality, customer satisfaction, and call performance metrics.
• Record customer interaction details accurately in the system.

Skills

English communication

Customer service

Night shift

Job description

We are looking for enthusiastic and customer-oriented Customer Support Executives for one of our esteemed clients to join their team in Bangalore. In this role, you will handle customer inquiries via phone, deliver exceptional service, and ensure high customer satisfaction levels.

Key Responsibilities

• 1. Handle incoming customer queries via voice calls efficiently and professionally.
• 2. Understand customer needs, troubleshoot issues, and provide accurate, timely resolutions.
• 3. Maintain high standards of quality, customer satisfaction, and call performance metrics.
• 4. Record customer interaction details accurately in the system.

Eligibility & Requirements

• 1. Communication Skills: Excellent verbal communication skills in English.
• 2. Shift Availability: Willingness to work in night shifts (rotational/fixed as per business needs).
• 3. Service Agreement: Willing to sign a 1-year service agreement.
• 4.Freshers may also apply

Years of Exp:

0 to 2yrs of rellevant experience.

Experience:

Open to freshers and experienced candidates with a background in voice support.

Shift Timings & Transport

• 1. Shift 1: 5:00 PM – 2:00 AM
• 2. Shift 2: 2:00 AM – 11:00 AM

Transport Note: Please note that cab facility will not be provided currently.