Customer Service Executive International Voice Process

TP; Dadri; On-site; INR 400,000 - 500,000; Full time

Job summary

Teleperformance Noida invites applications for Customer Service Executive – International Voice Process. We seek freshers and experienced candidates to handle incoming/outbound calls from international customers in a US shift environment.

Graduates or undergraduates with excellent English communication, strong listening and problem-solving skills, and a customer-service mindset are encouraged to apply for this on-site role in Noida, with an attractive 4–5 LPA salary.

Qualifications

• Graduates and Undergraduates can apply.
• Freshers and experienced candidates are eligible.
• Excellent verbal communication skills in English.
• Comfortable working in US shifts / night shifts.
• Candidates should be comfortable working from the Noida location.

Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer queries professionally and within the defined timelines.
• Maintain a positive and customer-focused approach during every interaction.
• Follow company policies, processes, and quality standards.
• Maintain accurate customer information and call records.
• Escalate complex issues to the appropriate team when required.
• Achieve assigned performance and quality targets.

Skills

Verbal communication

Listening

Problem solving

Interpersonal skills

Customer-service mindset

Education

Graduates & Undergraduates

Job description

Customer Service Executive International Voice Process

Job Location: Noida
Salary: 4 LPA 5 LPA
Experience: Freshers & Experienced Candidates
Education: Graduates & Undergraduates
Shift: US Shift / Graveyard Shift
Process: International Voice Process
Batch Date: 8th September

Job Description

We are hiring Customer Service Executives for an International Voice Process in Noida. The selected candidates will be responsible for assisting international customers, resolving their queries, and providing a high-quality customer experience over the phone.

Key Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer queries professionally and within the defined timelines.
• Maintain a positive and customer-focused approach during every interaction.
• Follow company policies, processes, and quality standards.
• Maintain accurate customer information and call records.
• Escalate complex issues to the appropriate team when required.
• Achieve assigned performance and quality targets.

Candidate Requirements

• Graduates and Undergraduates can apply.
• Freshers and experienced candidates are eligible.
• Excellent verbal communication skills in English.
• Comfortable working in US shifts / night shifts.
• Good listening, problem-solving, and interpersonal skills.
• Customer-service-oriented attitude.
• Candidates should be comfortable working from the Noida location.

Why Join Us?

• Attractive salary package of 4 LPA – 5 LPA.
• Opportunity to work with an international customer base.
• Suitable opportunity for both freshers and experienced professionals.
• Opportunity to develop communication and customer-handling skills.
• Immediate upcoming batch on 8th September.

Interview & Joining

Batch Date: 8th September

Interested candidates can apply for the Customer Service Executive – International Voice Process role and be part of a growing customer service team.

[e-mail]

7301387149