Customer Support Executive - Voice Process (Bengali)

ATAIN; New Delhi, Gurugram District; On-site; INR 173,000 - 206,000; Full time

Benefits offered by this job

Performance-based incentives

Job summary

AT AIN in Delhi, India, is hiring a Bengali-speaking Customer Support Executive (Voice Process). The role focuses on handling customer calls, resolving queries, and delivering friendly, accurate solutions to ensure satisfaction.

Applicants must be graduates and fluent in Bengali, with basic English/Hindi; both freshers and experienced candidates are welcome. The position is full-time, six days a week with a rotational off.

Qualifications

• Fluent in Bengali is mandatory.
• Graduation in any stream is required.
• Basic communication in English/Hindi.

Responsibilities

• Handle inbound/outbound customer calls professionally.
• Resolve customer queries and provide appropriate solutions.
• Maintain high levels of customer satisfaction.
• Document customer interactions accurately in the system.
• Adhere to company guidelines and quality standards.

Skills

Bengali

English

Hindi

Education

Graduation (Any Stream)

Job description

Meet HR Shaheen

Job Title: Customer Support Executive - Voice Process (Bengali)

Job Summary: We are hiring dynamic and customer-focused individuals for a Bengali Customer Support Voice Process. Candidates should possess excellent communication skills in Bengali and be comfortable handling customer queries over calls.

Key Responsibilities:

• Handle inbound/outbound customer calls professionally.
• Resolve customer queries and provide appropriate solutions.
• Maintain high levels of customer satisfaction.
• Document customer interactions accurately in the system.
• Adhere to company guidelines and quality standards.

Eligibility Criteria:

• Graduation Mandatory (Any Stream)
• Fluent in Bengali (Mandatory)
• Basic communication skills in English/Hindi
• Freshers and experienced candidates can apply
• Good customer handling skills

Salary & Benefits:

• In-Hand Salary: 15,500 - 18,500 per month
• Performance-based incentives (if applicable)

Work Schedule:

• 6 Days Working
• 1 Rotational Week Off

Employment Type: Full-Time

Industry: BPO / Customer Service

Role: Customer Support Executive (Voice Process)